Rosiel Manatad

ROSIEL MANATAD VIRTUAL ASSISTANT YEARS OF EXPERIENCE ROSIEL MANATAD VIRTUAL ASSISTANT 5 YEARS TECHNICAL SUPPORT @ TELSTRA 3 YEARS CUSTOMER SERVICE @ SYNCHRONY GLOBAL SERVICES NOTABLE ACHIEVEMENTS TO SHARE I GRADUATED AS A CUMLAUDE BECAME CLASS VP & PRESIDENT FOR 3 CONSECUTIVE YEARS BECAME TIER 2 TECHNICAL SUPPORT CURRENTLY DOING FLOOR SUPPORT FOR NEWLY HIRED EMPLOYEES EDUCATION HIGH SCHOOL CONSUELO NATIONAL HIGH SCHOOL CONSUELO SAN FRANCISCO, CEBU PHILS- COLLEGE CEBU TECHNOLOGICAL UNIVERSITY SAN FRANCISCO, CEBU, PHILS CAMPUS- TECHNICAL SUPPORT REPRESENTATIVE WORK EXPERIENCE Technical Support Representative @ Teleperformance Philippines _- Responsible for basic troubleshooting with customers for the largest Australian Telco account - Promoted as Tier II Tech Support for 2 years doing basc & advance troubleshooting _ Responsible for doing outbound calls & handling escalations CUSTOMER SERVICE REPRESENTATIVE - Handles inbound calls for US Based customers regarding billing concerns & general queries about credit card. _ Responsible for handling minor escalations - Also did floor support for newly hired employees. SKILLS & ABILITIES BASIC CANVA SKILLS CUSTOMER SERVICE EXPERT INTERACTING WITH CLIENTS TECHNICAL SERVICE EXPERT WRITTEN & VERBAL COMMUNICATION SKILLS NOTABLE PROJECTS R A E Y T N E R R U C O T T S IE EARL PROJECT 01 CLIENT: IRISH BATULAN Client is very happy and satisfied with the logo I created for her small desserts & sweets business. PROJECT 02 CLIENT: JOJI LAVISORES CLient is happy & satisfied with the logo I created for her Wifi Vendo. As shown on the picture, client confirmed that it helped in her small business. PROJECT 03 CLIENT: JOJI LAVISORES Repeat client requesting me to create a logo for her small convenience store. She is indeed very happy. EMAIL-MOBILE LET'S WORK TOGETHER - LINKEDIN ROSIEL (ROSE) MANATAD | LINKEDIN