Reyna Lene

Objective Aspiring to obtain a position as a customer service representative in a dynamic environment, to handle calls or chats for the company, respond to simple queries and routes call, and improving my role as I enhance my communication skills and my customer service abilities. Reyna Lene Pardillo CUSTOMER SERVICE REPRESENTATIVE Contact Purok 28 Ma-a Proper Ma-a, Davao City 8000- Skills Problem Solving Effective Communication Customer needs assessment Customer Rapport Customer Service English Fluency Technical Skills Proficient in Microsoft Office (Word, Excel and PowerPoint) Genesys Cloud, Bond, KMS Lighthouse Education History University of Mindanao Bachelor of Science in Secondary Education major in Sciences - Academic Honor Academic Scholar University of Immaculate Conception Humanities and Social Science Strand (Senior High School) - With Honors Student Teacher Communication Arts Club Member Work Experience Awesome OS March 2021 - Present Customer Service Representative - Fashion Consultant Techstyle Fashion Group Caters 5 brands ( Savage X Fenty, Fabletics, FabKids, ShoeDazzle, JustFab) Cancel or upgrade account information and membership. Place or cancel orders from direct customers, distributors and agents. Resolves customer complaints by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Carinamaidvo January 2015 - March 2021 Small Business Owner Managed day-to-day operations of busy online shop Promoted products on multiple channels, including social media Handled selection and purchasing products Communication with customers to answer questions and explain information