RAFAEL
WARDE
MULTI-SKILLED VIRTUAL
ASSISTANT AND
ROCKSTAR CUSTOMER
SUPPORT SPECIALIST--
Imus Cavite, Philippines
live:.cid.c3aba40a3bf97941
I am an experienced General Virtual
Assistant and Customer Service
Associate for 9 years.
My main objective is to help clients grow
and save time by doing administrative
tasks, good content, and customer support.
EDUCATION
Cagayan State university
Class of 2012
Bachelor of Arts Major in Mass Communication
PROFESSIONAL SKILLS
Administrative Tasks
WORK EXPERIENCE
GENERAL VIRTUAL ASSISTANT
ZUP MEDIA | August 23, 2021- March 4,2022
Ahrefs (Fix errors on the articles)
Product Research and sorting of products in
Microsoft Excel
File Management and communication with
the client
Check, Edit Proofread, and publish/update
articles in WordPress
Web-Content Designer for articles
Create Social Media Accounts and Contents
CLIENT RELATIONS SUPERVISOR
CITIBANK | June 2016-August 2022
Taking escalated calls
Assist branch officers to meet clients' needs
Worked as a Chat specialist
Assisting clients with billing issues
Acting as an advisor to clients to meet their
banking needs
Customer Support
Submitting disputes for unauthorized
Data Entry ad Research
transactions
Chat Support
OTHER SKILLS
Highly Organized
Attention to details
Resourceful
Passionate
Handling escalated calls to make sure that
client's concern is properly addressed
FINANCIAL CARE SPECIALIST
EXPERT GLOBAL SOLUTIONS I-
Assisting the customers with making
outstanding payments.
Acting as a consultant to the customer.
Explain their bills.
Offering assistance and payment options
