Oluwayemisi Susan Bruce

OSB Oluwayemisi S. Bruce Professional Summary Result oriented professional with a prowess for team building, leadership, management and a continuous drive for new knowledge. Experience in B2C sales and customer service, B2B marketing and relationship management. -- Olu Adeogun Street, Akowonjo, Lagos Skills Work History  Customer service Team Lead (Channel Expansion Unit) GNT Nigeria June 2013 till June 2018  Relationship Management In charge of B2B marketing and relationship management, partners’ training management, incident monitoring, training processes and performance evaluation, B2B loyalty incentive program development  Negotiation  Team building/Management  Research & Development  Team Leadership  Communication Skills  User Acceptance Testing Sales Manager, Aero Contractors Nig. Ltd. Lagos, Nigeria June 2010 –February 2013 - As Manager in charge of air travel services to corporate clients, my role was to create and maintain relationships with new and existing businesses, create sales/marketing strategies for assigned products with a viable result oriented team to exceed revenue/income targets ensuring ROI. - Participated in and negotiated a global RFP bid with a leading oil and gas company for the provision of corporate air travel services to the tune of over N400M P/A for a period of 3 years, exceeding total revenue targets for my portfolio. - I have a track record of doubling the corporate account portfolio within 90 day period, increasing the percentage contribution to net monthly income through inclusion of ancillary revenue from corporate accounts and growing the market share from existing accounts from 25% to 50%.  Problem analysis and solution development Education Certificates and Training Fundamentals of Digital Marketing Google Digital Skills for Africa Mar 2019 Project Management ALISON February 2011 Reservations Officer/Sales Executive, Aero Contractors Nig. Ltd. Lagos 2006 –2010 - Responsible for the call centre, revenue generation through ticket sales, customer care and client management. - Corporate sales executive created and maintained relationships with corporate and trade clients providing support on AirCashier (an online booking tool) designed exclusively for corporate clients. - Designed the current template for the daily TSR (Total sales report) on my first day on the job as a Reservations Officer and trained all 20 team mates and included in the training team till 2010 to train subsequent new employees. Operations Management ALISON January 2011 Corporate Management ALISON January 2011 Customer Service (refresher) POISE NIG LTD 2011 Manager, MTN Connect Marina, Lagos- - Responsible for general performance of the centre, sales and marketing of all products and services, query resolutions and top Diploma in Business Management and notch customer care, inventory, accounts and reports management. ALISON February 2011 - Involved in performing UATs for some new tools for internal users and new products/services provided for subscribers. B.Tech. Pure and Applied Physics - Ensured compliance with company policies while keeping in focus the targeted KPI. Sales Consultant, MTN Connect Marina, Lagos- - Direct sales of MTN products and services to walk in customers, resolved queries and performed general customer care tasks. Research and Development Office, Multi-Trex Investments LTD, Lagos 2003 - Conducted a research on the use of solar energy as an alternative source of power for the company’s expansion plans. Personal Information Nationality: Nigerian Date of Birth: 6th August 1974 State of Origin: Lagos State References Available on request. Entrepreneurship Ladoke Akintola University of Technology 2000