Nick Jay Barola

Nick Jay Barola Northern Mindanao, Philippines - - linkedin.com/in/nick-jay-barola- Summary With my current role, we assist customers through chat/email for Software as a Service (SaaS). We help customers in their inquiries, solving issues, and submit bug reports. My previous role was dealing with different types of networking devices for Small Office and Home Office. Worked with the Customer Assurance Team in providing technical assistance, customer service and experience, and deliver knowledgebased support services. Provides support through phone, chat, email, and can do multi-tasking. Experience Support Associate - Core Product AtoX Business Solutions Aug 2021 - Present (1 year 2 months +) Chat/Email Support for Kantata (formerly Mavenlink) Sofware as a Service (SaaS Call Center Agent Concentrix Apr 2006 - Aug 2021 (15 years 5 months) Dealing with different types of networking devices for Small Office and Home Office. Worked with the Customer Assurance Team in providing technical assistance, customer service and experience, and deliver knowledgebased support services. Provides support through phone, chat, email, and can do multitasking. Education Capitol University Computer Science Licenses & Certifications Cisco Certified Network Associate Wireless (CCNA-W) - Cisco Cisco Certified Network Associate Routing and Switching (CCNA) - Cisco Skills Customer Service • Customer Satisfaction • Teamwork • Troubleshooting • Time Management • Customer Support • Phone Etiquette • Skilled Multi-tasker • Multitasking • Customer Service Management Nick Jay Barola - page 1