Nhelian Reynaldo

NHELIAN REYNALDO G E N E R A L V I R T U A L A S S I S T A N T OBJECTIVE CONTACT EDUCATION- ROOSEVELT COLLEGE MARIKINA Bachelor of Science in Information Technology SKILLS Data Entry Email Magement Social Media Manager Database TOOLS Canva Skype and Zoom MS Office Social Media Platform Google Workspace Chatgpt Detail-oriented professional with expertise in data entry, email management, and social media oversight, seeking a position to utilize my organizational skills and enhance workflow efficiency. WORK EXPERIENCE Social Media Manager Freelance Nov. 2024 - June 2025 Digital Customer Care Representative Meralco July 2020 - Oct. 2020 Manage social media, create and post content, including e-books and kids’ activity books. Drive engagement and sales through targeted social media campaigns. Analyze performance to optimize reach and audience interaction. Respond to customer inquiries via email, chat, and Social Media. Provide information on billing,sevice interuptions, and account detals. Troubleshoot and resolve service issues, ensuring customer satisfaction. Process service requests and account updates through digital platforms. Collaborate with teams to address complex customer concerns. Maintain accurate customer records and follow up on feedback Science Research Specialist Marine Science Insti. - UP Diliman June 2017 - Dec 2018 CoRVA (Coral Reef Visualization and Assessment) Database design and implementation using MySQL Entering data from the NIPAS sites into the database Data Encoder Banco De Oro Mar 2017 - May 2017 Operate office equipment, such as faxmachines, copiers, or phone systems and arrange for repairss when equipment is malfunctions. Use Computers for various applications, such as database management or word processing. Process of their used equipment. Data Encoder UNILAB Oct. 2016 - Jan 2017 Compile, sort and verify the accuracy of data before it is entered. Organizing list of participating marathon participants in the database. Data Encoder Fisher Mall - Maller Management Corp. Jan 2015 - June 2015 Printing of fisher elite cards for customers who avail of them in the dept. stores and in the supermarket. Entering detailsof customers who purchased or availed of fisher elite cards in the database Providing information on customer inquiries, details on their shopping needs within the mall.