Nguyen Ha Bich Phuong

NGUYỄN HÀ BÍCH PHƯƠNG - | Ho Chi Minh City, Vietnam-https://www.linkedin.com/in/nguyen-ha-bich-phuong/ PROFESSIONAL SUMMARY I am a proactive and detail-oriented Operation candidate with 10 years of experience in project coordination, stakeholder engagement, and human resources-administrative support across SMEs and international organization in Viet Nam. My ability to work remotely, thrive in lean environments, and drive initiatives with a strong sense of ownership has been proven through coordinating over 30 impactful projects. EDUCATION Master’s degree in public policy - Leadership and Management (Scholarship) 08/2024 Fulbright University Vietnam A public policy master’s degree program was initially inspired by the program offered by the Harvard Kennedy School, in which understandings of Vietnam policy context are embedded within observable regional and global trend. Thesis: "Causes of problem in the determination of degrees of disability of Disability Degree Determination Council and policy implications" Bachelor’s degree in marketing 07/2017 University Of Economics Ho Chi Minh City Achieving a foundational mindset of researching for the insight of the target audience's needs, a strategic business model combined with sustainable ideas to achieve the organization's goals. Thesis: "Service Blueprint of “Startup Founder” Course of Business Startup Support Center (BSSC): analysis and recommendation" WORKING EXPERIENCE Community Engagement Consultant 10/2023 – 04/2025 Family Health International (FHI 360) in Vietnam Hybrid | HCMC, Dong Nai, Tay Ninh, Tien Giang, An Giang, Dong Thap ● Monitor more than 14 social enterprises’ performance against targets, technical quality of HIV service delivery, and alignment with subawards in HCMC, Dong Nai and Tay Ninh. Notably, I played a key role in coordinating the surge initiative to drive performance growth by 30% when the project was impacted by project suspensions, workforce changes, and demographic/epidemiological trends. ● Lead scheduling, logistics, reporting and communication for technical assistance sessions and events to enhance connections between social enterprises/community-based organizations (SEs/CBOs) and other SEs/CBOs, local governments, the project members, the donor, and technical service providers across provinces. Remarks: 50+ demand-generating communications events with 2.500 target participants and 3+ anniversary ceremonies with VIP guests, including representatives of ministries and branches and the Consul General. ● Strenthening capacity for staffs of SEs/CBOs in 5 domains: (1) technical skills, (2) Governance, Administration, and Operations, (3) Financial Management and Sustainability; (4) Monitoring, ● ● Evaluation, and Learning and (5) Communications. Results: a national assessment of 119 CBOs in 23 provinces, a technical assistance framework organized by development stage, 2 co-creations sessions with community partners and a joint plan. Work closely with the Strategic Information (Quality Control) team to ensure SEs/CBOs capture, report service delivery and client data as a basis for contract payment and performance review. Work continuously with operations and finance team to process the payment of the whole subteam. During peak periods, I supported payments of up to 2 billion VND (more than 100 budget lines) per month. Project Coordinator 09/2020 – 12/2022 Disability Research and Capacity Development Center (DRD Vietnam) Ho Chi Minh City, Quang Binh, Tay Ninh, Dong Nai, Binh Phuoc, … Served as point of contact for multi-stakeholder projects funded by EU, USAID, CARE. Oversees grant documentation for investors/donors, activities planning, execution, and monitoring to ensure project goals met while coordinate stakeholders, manage resources, track progress, and address challenges. List of projects: ● Project “Enhancing legal aid and protecting the rights of people with disabilities in the fields of labor, employment, health care, education” (09/2020 - 10/2021) under the Justice Initiatives Facilitation Fund (JIFF), one of two components of the project "Strengthening the Law and Justice in Vietnam" (EU JULE) funded by the EU. We conduced more than 300 legal aid cases, producing the monopoly games of disability policy and advocacy for health insurance of people with mild disability. ● INCLUSION 3 project in Tay Ninh, Dong Nai and Binh Phuoc sponsored by USAID, aiming to improve the quality of life of persons with disabilities. We continued expanding and improving rehabilitation and social services for 300 people with disabilities, enhancing priority policy implementation and mobilizing community resources, and building service provider capacity of local government disabilities agencies as well as 19 community disabilities clubs. ● COVID-19 Resilience project in collaboration with CARE international in Vietnam to implement micro-finance support valued at over 3 billion VND in 4 months and to strengthening business/technical skills for female workers in garment industry. Communications Coordinator 06/2019 – 08/2020 Disability Research and Capacity Development Center (DRD Vietnam) Ho Chi Minh City, Binh Dinh, Tay Ninh, Dong Nai, Da Nang • Develop 20+ communication material packages in graphic design, animation video, live action, interactive games, and postcard to enhance community awareness of the Gender Equality, Disability and Social Inclusion of people with disabilities and the support services provided by DRD. • Develop capability brochures and brand identity for DRD to connect businesses and fundraising for community services (scholarship, vocational training, career development, mentorship …) provided by DRD. Our partners include SPS Vietnam, PwC, Uniqlo Vietnam, Aus4Skills, CARE International in Vietnam to implement Corporate Social Responsibility (CSR) and Diversity, equity, and inclusion (DEI) policy program. • Planning and coordinating events and learning courses, both offline and online with the participants people with disabilities (physical, hearing, visual impairment), local authorities and international partners. With the fast pace of the project and COVID19, some events were well organized within just two weeks. List of featured projects in the role of developing a communication strategy and coordinating: 1. Access for All (AFA) project funded by the United States Agency for International Development (USAID) 2. Awareness-raising program for people with disabilities: the Accessible Map D.Map 2019, in collaboration with the United Nations Development Program (UNDP) 3. The Disability Workforce in Logistics field Project (07/2020 - 11/2020) sponsored by Aus4Skills 4. Barrier-Free Smart Community for the Visually Impaired project (06/2021 - 12/2021) in collaboration with MSD, United Way Vietnam, and Shinhan Bank 5. Consultant for the Vietnam-Germany Cooperation Program named The Vietnamese technical and vocational education and training (TVET) of the German Corporation for International Cooperation (GIZ) in advising on the development of accessible publications, community communication skills training course, and integration communication for Vocational Colleges/high schools in Vietnam. Project Assistant 02/2018 - 06/2019 Ho Chi Minh City Peace and Development Foundation (HDPF) led by Madam Ton Nu Thi Ninh • • • • Assist the Chairwoman (Madam Ton Nu Thi Ninh) in calendar management, official correspondence, minute-taking, travel planning and meeting preparation. Develop a website in WordPress format with modern animations of contribution and mapping of resources and projects. Organizing event series: Waging Peace series in The War Remnants Museum HCMC to share the war memories and peace spirits, Philanthropy Roundtable 2018 to build connection between private sectors and philanthropy organizations, Interpretation: Art or Science 08/2018, Saigon Community of Interpreters Launching event, Orange Initiative Marathon in framework of HCMC Run,... and developing Respite Care Project to reduce the burden on relatives/carers of people with disabilities. Highlight event is the 2018 Ho Chi Minh City Peace Culture Day at Independence Place with 2000+ participants and 7 themes. Other administrative and finance tasks within the management framework of Ho Chi Minh City Union of Friendship Organizations (HUFO) SKILLS Presentation | Reporting | Event planning | Event organizing | Basic design | Team building | Partnership building | Community engagement | Policy advocacy | Administrative CERTIFICATIONS German A2 Attendance, Goethe-Institut HCMC Enterprise resource planning (Trade and Logistics) Office Information Technology Level B English Level B 12/2016 11/2015 08/2008 09/2007 LEARNING COURSES Learning And Development | Situational Leadership | Recruiting | Delegating | Coaching & Mentoring | Motivating | Assessing & Feedback | Building Teams Based on Competency Framework | Leading Teams| Logic framework in development project | Sustainable development | Financial report | Introduction to data science | Behavior change communication | MEL | Communications in digital ages | Proactively leader | Disability equality and diversity | Diversity, equity, and inclusion | Safeguarding | Critical thinking. RESEARCHING EXPERIENCE Member of the evaluation team for the final evaluation of "Capacity Building for Youth with Disabilities and Ethnic Minority Persons with Disabilities in Sustainable Socio-Economic Development and Climate Change Adaptation" project, implemented by the Association for the Empowerment of Persons with Disabilities (AEPD) in Quang Binh, funded by Irish Aid. 12/2019 Member of the evaluation team for the final evaluation of "Access for All" (AFA) project, conducted in Binh Dinh, Tay Ninh, and Dong Nai by the Disability Research and Capacity Development Center (DRD Vietnam). 07/2021 Member of the evaluation team for the mid-term evaluation of the project "Enhancing Economic Resilience for Female Garment Workers Affected by COVID-19", funded by CARE Vietnam. 10/2021 Coordinator of the baseline research team under the project "A World for All", implemented by DRD to conduct disability-related studies in Tay Ninh, Dong Nai, and Binh Phuoc: 1. Needs assessment and opportunities for social inclusion of persons with disabilities. 2. Gender equality and prevention of gender-based violence in the disability community. 3. Policy assessment and identification of priority policies, as well as the roles of stakeholders in disability policy implementation. 4. Evaluation of disability clubs with the potential to develop livelihood activities for persons with disabilities. 07/2022 Additionally, involved in various other surveys and small-scale research projects related to behavior change communication and capacity development for community-based organizations (CBOs), utilizing the Community Organizational Sustainability Assessment (COSA) Tool. VOLUNTEER ACTIVITIES ● Public Policy and Youth contest in digital transformation: Team leader ● Policy Perspective: Mental Health Care System in Vietnam roundtable: ● Winter school in Sustainable development (WSSD’01): Head of Student Affairs under supervision of Admissions Board ● Raonatti (affiliated with YMCA Korea): Project Advisor ● 2030 Youth Force in Vietnam: Southern Supervisor ● GetGreen Saigon: Leader ● Thuận Thiên Tâm Herbal Company: Product strategy consultant ● JCI Vietnam: Event Coordinator ● Creative Business Cup - Hatch! Fair: Digital Marketing Executive ● Adoption Promotion & Mentorship Program: Mentor 05/2024 - 12/2024 06/2024 - 08/2024 09/2019 - 04/2020 08/2019 - 04/2020 06/2017 - 12/2019 06/2017 - 12/2018 04/2018 - 11/2018 04/2017 - 05/2017 08/2016 - 10/2016 08/2016 - 11/2016 ● ● ● Green hour of UNESCO SECC 2015: HR volunteer Ly Luan Tre Club (UEH): Board of directors’ member Green Value (SCG Vietnam and Khăn Quàng Đỏ magazine): Green value Ambassador ● SEA TO SEA 2014: Head of contestant management team ● Exam season support: Depute Head of UEH Logistics Team ● Ho Chi Minh Communist Youth Union: Secretary of the class REFERENCES Nguyễn Văn Huệ Associate Director – EpiC Vietnam – Family Health International (FHI--/-Nguyễn Văn Cử Deputy director - Disability Research and Capacity Development Center--Nguyễn Hoàng Khánh Tiên Community Development Consultant----- 01/2015 - 02/2015 09/2014 - 09/2015 08/2014 - 02/2015 08/2014 - 11/2014 06/2014 - 07/2014 10/2013 - 12/2014