Mwandama Namonje

Pharmacist | Virtual Assistant | Sales | Transcription. MWANDAMA NAMONJE Lusaka, Zambia. PROFESSIONAL SUMMARY Versatile Licensed Pharmacist with strong background in Virtual Assistance, Sales support, and Transcription work. Experienced in managing administrative tasks, customer communication, documentation, scheduling, data entry, and accurate medical/non-medical transcription. Known for exceptional organizational skills, precise attention to detail, and the ability to deliver quality work in fast-paced environments. CORE COMPETENCIES     Pharmacy Knowledge & Healthcare Support. Virtual Assistance & Administrative Support Customer Service & Sales Communication Audio/Video Transcription       Data Entry & Document Management Email Management Research & Reporting Scheduling & Task Coordination Strong Written & Verbal Communication Time Management & Organization PROFESSIONAL EXPERIENCE Virtual Assistant | Sales Support Five Star Pharmacy – Lusaka January 2023 to November 2023.      Managed daily administrative related tasks including email handling, scheduling, follow-ups, and file organization. Provided support for sales operations by preparing proposals and assisting with client onboarding. Coordinated meetings, maintained calendars, and handled business communications. Helped with lead generation, outreach, and customer inquiries. Streamlined digital systems using Google Workspace and Microsoft Office. 1  Supported executives with research, documents, and project coordination. Transcription Specialist Centre for Infectious Disease Research in Zambia (CIDRZ) - Remote February 2025 – November 2025     Transcribed audio recordings with accuracy, including interviews, meetings and medical content. Performed clean verbatim and full verbatim transcription as required. Edited, formatted, and proofread transcripts to ensure accuracy and clarity. Managed confidential files with strict attention to privacy policies and client requirements. Pharmacist Mtanda Health Care Chemist – Lusaka, Zambia. January 2024 to October 2025.      Accurately dispense medications according to prescriptions, ensuring correct dosage, indications, and contraindications. Provide comprehensive patient counselling on medication use, side effects, interactions, and adherence. Oversee inventory management.ensuring stock levels in the system match physical stock on shelves Conduct timely pharmacy audits and quality assurance checks, ensuring adherence to Good Pharmacy Practice (GPP). Process purchase orders and manage supplier relationships, ensuring prompt delivery of quality products. Zambia Medicines Regulatory Authority (Medicines Control) - Lusaka, Zambia. December 2023 to Present.     Dispensed medications, counseled patients, and collaborated with healthcare providers to optimize treatment plans. Educated patients on proper medication use, side effects, interactions, and safety guidelines. Maintained accurate records, reviewed prescriptions for safety. Provided exceptional customer service and addressed patient inquiries. Supported inventory control, medication therapy management, and workflow processes. Five Star Pharmacy - Lusaka, Zambia. January 2023 to November 2023. 2     Managed prescription records, ensuring accuracy, confidentiality, and compliance with pharmacy regulations. Submitted monthly stock take reports using Microsoft Word (written reports) and Excel (stock figures) to maintain accurate inventory tracking. Managed daily system sales records, ensuring accuracy in financial reporting. Met quarterly sales targets, contributing to the overall profitability and growth of the pharmacy. TOOLS & SOFTWARE Google Workspace | Microsoft Office | CRM Tools (HubSpot - Certified) | Zoom | Express Scribe | Pharmacy Management Systems EDUCATION Bachelor of Science in Pharmacy I.K Gujral Punjab Technical University, India - CERTIFICATIONS     Pharmacy License — Fully Registered Pharmacist (Zambia) Virtual Assistant Training - Certificate. Transcription - Certificate. Leadership and Community engagement – U.S Embassy American Center for Leadership. ADDITIONAL STRENGTHS      Fast typing speed Excellent communication Strong organization and accuracy Patient-centered approach Adaptability and multitasking 3