.
MOLLEN CHANGANA
PROFESSIONAL SUMMARY
changanamolly@g
mail.com
Enthusiastic professional with over 6 years of experience in administrative
support, customer service, and sales. Experienced in building strong client
relationships, managing accounts, and ensuring exceptional customer
experiences. Proficient in administrative tasks, bookkeeping, social media
marketing, and utilizing office software. Demonstrates excellent
communication, problem-solving skills, and a keen eye for detail.
SKILLS
Administration
-
Relationship building
Sales and business development
https://www.linke
din.com/in/molle
nchangana/
Randburg,
Johannesburg,
South Africa
AVAILABILITY:
IMMEDIATE
AGE: 28
DEPENDENTS: 1
EDUCATION
Advanced Level
Mupandawana
High School,
November 2015
BSc Informatics
UNISA,
February 2024 - Current
Excellent communication
Detail-oriented with a focus on
maintaining accuracy.
Strong analytical and problemsolving skills
Researching
Active listening and problemsolving abilities.
Empathy and patience when
dealing with customers.
High-Performance Standards
Client Needs Assessment
Knowledge of office software
(e.g. Microsoft Office Suite, Sage
Accounting, Google Workspace)
Basic understanding of
operational processes and
procedures
WORK HISTORY
February 2024 – June 2024
Solution Technologies - Receptionist, Randburg, Johannesburg, ZA
Operated the switchboard
Used Sage CRM for creating quotations
Assisted with the physical and cloud-based filing
Researched for potential new dealers, cold calling them and booking
meetings
Assisted the sales team with following up on quotes sent,
Assisted the accounts department with sending out invoices
September 2023 – January 2024
BrandsUp – Account Manager, Fourways, Johannesburg, ZA
.
Handled inbound enquiries from new and existing clients and assisted
in facilitating new orders based on their requirements.
Built and maintained strong relationships with existing clients,
understanding their needs and offering tailored solutions to meet
their promotional objectives.
Presented product offerings and value propositions to clients,
addressing their inquiries and concerns to facilitate the ordering
process.
Collaborated with internal teams to ensure seamless order
processing, timely delivery, and exceptional customer service.
September 2021 – July 2023
DG Lab Services - Internal Sales Representative, Johannesburg, ZA
Used Sage Accounting for creating quotations, purchase orders, and
invoices.
Used a cloud-based system for filing.
Sourcing products from suppliers and determining pricing for resale.
Created export documents like commercial invoices etc.
Stock control and counting
Liaise with customers, suppliers, and manufacturing staff.
Introduced products to consumers and promoted products currently in
stock and increased monthly sales volumes by 20%.
Researched and identified possible new accounts for sales
development.
Handled inbound prospect calls to provide product information, answer
questions and resolve purchase hesitations.
November 2017 - April 2021
Cash Crusaders - Cashier /Sales Representative, Johannesburg, ZA
Helped customers complete purchases, locate items, and join reward
programs.
Answered questions about store policies and addressed customer
concerns.
Operated cash register for cash, check, and credit card transactions with
excellent accuracy levels.
Provided friendly service and assistance to clients to promote customer
loyalty, satisfaction, and sales.
Collected and authorized payments of guests.
