Miriam Nyambura Ndung'u

MIRIAM NYAMBURA NDUNG’U OFFICE AND ADMINISTRATION Cell: -; Email:-PROFILE SUMMARY Detail-oriented, efficient, and organized professional with over 12 years of extensive experience in office administration. Playing a major role in decision- making on departmental running processes. Passionate in building and maintaining business relationships that have resulted in the consistent realization of revenue. Highly skilled in administrative duties of business and propelling team towards success. Extemporary professional expertise and superior communication skills in both written and spoken forms. Skilled in identifying deficiencies and potential opportunities for improving business functionality. Target position: Office Administration EDUCATION BACKGROUND 2012: Business Management, Kenya Institute of Business Management 2009: Public Relations, Nairobi Institute of Business Management 2004: Computer Packages, Netwise Cyber Place 2002: Kenya Certificate of Secondary Education, parklands Arya Girls High School KEY SKILLS AND COMPETENCIES ACQUIRED • • • • Communication skills: Good listener, articulate, cheerful, and successfully ensure that I convey information by applying positive language ICT Competence- Proficient in using the MS suite, the email, the internet, and other computer software Business Development: Experienced in supporting, maintaining, and growing business contacts through conducting convincing presentations, calling, and making frequent visits to clients to maintain relationships. Relationship Management: Ability to establish and grow strong relationships/partnerships with current and potential clients by building and maintaining networks with stakeholders and key clients Page 1|3 WORK HISTORY Nov 2015- Aug 2022 Duties OPERA PHARMA (K) LIMITED Institution Business Manager - Heading the Tenders Department - Developing Institutional Business- NGO’s, Hospitals, Government Organizations - Applying visas for the Directors - Attending official meeting on behalf of the company related to tender business & regulatory. - Scheduling and circulating minutes and meeting schedules to head of departments. - Contact person of the international clientele of the company - Handling regulatory of the company - Administrative Duties and Office Operations - Ordering and clearing import and export orders May 2015- Oct. 2015 Duties NAIROBI ENTERPRISES LIMITED Tenders Executive - Heading the Tenders department Compiling tender documents Preparing proformas and quotations Contacting supplies in request of products Follow up on orders and Payment Booking and preparing shipping applications/ documents for orders April 2011- Feb 2014 Duties UNIVERSAL CORPORATION LIMITED Tenders Executive - Heading the Tender department - Compiling tender documents - Follow up on orders and Payment - Compiling and submitting budgets/ reports for the department - Preparing proformas and quotations - Applying visas for the Commercial Head - Attending official meeting on behalf of the company related to tender business. - Scheduling and circulating minutes and meeting schedules to head of departments. - Contact person of the international clientele of the company - Booking and preparing shipping applications/ documents for orders. - Contact person for shipping lines and clearing and forwarding agents. - Marketing research- providing management with relevant, accurate, reliable, valid, and current information on new markets and strategies. Sept 2009- March 2011 Duties UNIVERSAL CORPORATION LIMITED Personal Assistant/ Exports Administrative Assistant - Raising Proforma Invoices - Preparing/compiling tender documents - Sending and receiving Emails - Booking and reserving flights and hotels for two directors - Keeping exports records and filing - Application of visas for different countries - Scheduling meetings and training for exports department - Booking containers and preparing export/ shipping documentation for export orders. - Contact person for export clients. - Performing general office procedures( scanning, photocopying, faxing etc) Page 2|3 Key Achievements • Development and Implementation of new department- Exports Department at Universal Corporation Ltd. • Complimented by Supervisors and co-workers. • Regularly made suggestions for improvement in work operations, many of which were adopted by management leading to better business operations. • Employed effective relationship management techniques, especially on our export clients, and constantly monitored the service quality thereby significantly expanding our customer base. • Greatly improved my decision-making skills through hands-on experience in handling diverse challenging situations which called for different approaches in decision making. • Ensuring Compliance with established internal control procedures by examining records, reports, operating practices, and documentation. TRAINING AND AWARDS February 2022 Course: UNITAR, SUNLIGHT AND ABSA BANK'S WOMEN EMPOWERMENT PROGRAMME Entrepreneurship, Financial Literacy, Innovation, and Leadership HOBBIES • • Reading Travelling • Swimming REFEREES Available upon request Page 3|3