Maureen Anyaegbunam

I help businesses deliver exceptional customer experiences by building scalable, efficient, and high-quality support systems.

• Build and optimize workflows, SOPs, and escalation paths
• Manage daily support operations for smooth, consistent service
• Improve response speed, accuracy, and team efficiency

• Email, Live Chat, Phone, Social Media, WhatsApp, In-App Support
• Experience with Freshdesk, Zendesk, and Hubspot
• Provide timely, empathetic, and solution-driven communication
• Ensure consistent customer experience across all touchpoints

• Create FAQs and help articles
• Build full knowledge bases from scratch
• Maintain and update help center content for clarity and accuracy
• Reduce ticket volume through optimized self-service resources

• Manage escalations with professionalism and empathy
• Support difficult or frustrated customers with calm resolution
• Turn negative experiences into positive, trust-building outcomes
• Provide personalized follow-ups that increase retention

• Higher CSAT and customer loyalty
• Reduced ticket loads and better self-service adoption
• Faster response and resolution times
• Streamlined workflows and clearer processes
• Stronger brand reputation through excellent customer care