Blk 1 Lot 29 b Noel Drive, Email Address:-
Noel Homes, San Francisco Mobile No.: -
Binan City Laguna 4024
Mary Anne Gaye S. Villalon
Objective: To achieve a sound positioned work enthusiastically with a team to achieve goals of the company through the efficient use of previous experience and skills.
Job Experience: September 2019 to Present – PAYPAL PHILIPPINES
Position: Teammate – US ACCOUNT
Duties:
Assisted customers with disputes, billing transactions
Problem with merchants
Website basic troubleshooting
April 2017 to June 2019 – WNS GLOBAL SERVICES
Claims Manager – AUSTRALIAN MOTOR INSURANCE
Liability decision
Outbound calls confirming incident
Inbound calls assisting customers on their existing claim
September 2016 – March 17 – CAPITAL ONE PHILIPPINES
Senior Associate Representative – US ACCOUNT FOR CREDIT CARD
Process payment
Billing Explanation
April 2015 to June 2016 – SUTHERLAND GLOBAL SERVICES
Technical Support Representative
Remotely access client’s computer to install/uninstall the Anti-virus software
Communicating with the client via chat
Resolve error message that our client is getting
Remove viruses on their computer
Processed refund for automatic renewal
Assisting clients on placing order for Anti-virus software
November 2013 to April 2015 – CONVERGYS PHILIPPINES
Customer Service Representative – UK TELCO ACCOUNT
Discuss/explain billing details
Payment processing
Adding/removing plan features
Activation of an account
Soft selling
April 2011 to June 2012 – SITEL PHILIPPINES
Customers Service Representative – US TELCO ACCOUNT
Discuss/explain billing details
Payment processing
Activation of an account
PERSONAL DATA:
Nickname: Mary
Birthday: 18 March 1972
Birthplace: Paranaque
Civil Status: Married
Religion:Catholic
Spouse Name: Jesus Villalon
Father’s Name:Alberto Culala Sebastian
Mother’s Name: Socorro del Valle Marcelino
CHARACTER REFERENCES:
MAICA ORPILLA
Team Manager WNS Global Services
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ALEKHINE CAIMOL
Team Manager WNS Global Services
-
MARIZ FETALCO
Team Manager WNS Global Services
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I hereby certify that the above information is true and correct to the best of my knowledge.
MARY ANNE GAYE S. VILLALON
