Martti Brantzeg Jr

Martti Brantzeg Jr. 📞 - | - 📧-, Mabalacat, Pampanga, Philippines Skype ID: live:marttibongbrantzegjr LinkedIn Profile Facebook Professional Summary: Dedicated and detail-oriented freelance bookkeeper with extensive experience in managing financial records for small businesses and entrepreneurs. Proficient in QuickBooks, Microsoft Excel, and other accounting tools, offering part-time and flexible support to streamline bookkeeping tasks, ensure compliance, and deliver actionable financial insights. Dedicated E-Commerce Technical Support Specialist with 4 years of experience specializing in managing online storefronts, educating customers on organizing online fundraising events, and providing comprehensive support for promoting online stores. Skilled in training customers on platforms, setting up payout accounts, monitoring orders, and resolving technical issues to ensure seamless user experiences and customer satisfaction. Experienced Technical and Customer Support Representative with 11 years of expertise delivering exceptional service across diverse industries, including online fundraising, influencer marketing, real estate financing, and telecommunications (Telco account). Proficient in creating and troubleshooting online stores, as well as providing technical support for smart cameras, smartwatches, and virtual fundraising platforms. Skills and Tools: ● ● ● ● ● ● ● Customer Relationship Management: Kustomer App, Retool, ShipStation, Salesforce, Swagger UI, Zendesk Technical Troubleshooting: Online store applications, smart devices, internet connectivity, payment gateway integrations Communication Channels: Phone, email, chat, text, Zoom, Google Meet Data Management Tools: PopSQL, Playvox, Aircall, RingCentral, Time Doctor, Slack, Jikan, Payplus, Trello, Asana E-Commerce Platforms: Double Good Online Store app, Shopee, Lazada, Amazon Seller Central Marketing Tools: Mailchimp, HubSpot, LinkedIn Sales Navigator, Snov.io, RocketReach Design and Productivity Tools: Quickbooks, Canva, Excel, Google Sheets, Microsoft Office, Google Workspace Professional History: SmartBooks Solutions Inc. (Project-based) Freelance Bookkeeper Key Responsibilities: ● Record Transactions: Enter and categorize financial transactions in QuickBooks. ● Bank Reconciliation: Reconcile bank and credit card accounts to ensure accuracy. ● Generate Reports: Prepare financial reports like profit and loss statements and balance sheets. ● Invoicing: Create and manage client invoices and track payments. ● Expense Tracking: Monitor and organize business expenses. ● Tax Preparation Support: Assist with preparing tax-ready financial data. ● Maintain QuickBooks Data: Keep QuickBooks records updated and accurate. ● Troubleshoot Issues: Address errors or discrepancies in QuickBooks. Support Ninja Inc. (Full-time ● 3 yrs 10 mos) E-Commerce Technical Support Specialist (January 3, 2022 – December 2, 2024) Account Name: Double Good Online Fundraising Company Key Responsibilities: 1. Online Storefront Management: ● Educated customers on organizing online fundraising events from anywhere and guided supporters on how to contribute effectively. ● Assisted customers in creating and promoting engaging online stores designed to drive sales for their teams. ● Provided comprehensive training on the Double Good platform, highlighting its features and functionality. ● Guided organizers in setting up payout accounts, tracking online fundraiser earnings, and transferring funds to their team’s bank accounts. ● Supported organizers in promoting their online stores via text, email, Facebook, and other social media platforms. ● Supplied organizers with promotional toolkits and materials to maximize visibility and engagement. ● Educated customers on how to thank supporters for their purchases and foster goodwill. 2. Order Processing and Fulfillment: ● Monitored and ensured timely processing of customer orders. ● Coordinated with the production team to track and update order status. ● Managed returns, exchanges, and refunds to ensure a smooth customer experience. 3. Technical and Customer Support: ● Assisted customers with resolving any technical issues related to their online stores. ● Responded to customer inquiries across email, chat, and social media channels. ● Resolved complaints and addressed issues to maintain high customer satisfaction. ● Monitored and responded to customer reviews and feedback to build trust and improve service quality. Support Ninja Inc. Technical Support Representative (August 9, 2021 – December 31, 2021) Account Name: Momentum Smart Cameras ● Delivered technical support for Momentum products, including smart cameras and smartwatches, by troubleshooting issues to ensure optimal functionality and enhance user satisfaction. Support Ninja Inc. Lead Sales Representative (March 1, 2021 – August 6, 2021) Account Name: IZEA Influencer Marketing Agency ● ● ● IZEA, an influencer marketing campaign agency, connects brands with social influencers and content creators through its software and professional services, facilitating seamless collaborations to promote brand visibility. As a lead representative, I managed customer accounts using Salesforce, engaged potential clients via various communication channels, and qualified leads from marketing campaigns to identify sales opportunities. I tailored marketing solutions to meet client needs, enhancing satisfaction and driving results. Additionally, Utilized tools like Winmo, LinkedIn Sales Navigator, RocketReach, and Hunter.io to identify decision-makers, verify company information, and support targeted outreach efforts. Facilitated influencer marketing campaigns by coordinating seamless collaboration between brands and content creators, fostering successful partnerships, achieving campaign goals, and contributing to a 20% increase in client acquisition rates. EXL Services Phils. Customer Support Representative (November 9, 2020–February 26, 2021) | (4 mos) Account Name: The Hartford Financial Services Group, Inc. ● ● Assisted U.S. healthcare providers with medical billing inquiries and workers' compensation claims. Analyzed payment statuses and provided resolution-focused support, ensuring accuracy and compliance. iQor Phils. (Subsidiary of RMS Collect Phils.) Technical & Customer Support Representative (January 7, 2020 – November 15, 2020) | (11 mos) Account Name: Metro by T-Mobile Telecommunications Company ● ● Addressed prepaid and postpaid account inquiries, processed payments, and resolved internet connectivity issues. Delivered step-by-step guidance to troubleshoot network problems, enhancing customer satisfaction and retention. EXL Services Phils. Customer Support Representative (October 30, 2017 – January 3, 2020) | (2 yrs 4 mos) Account Name: The Hartford Financial Services Group, Inc. ● ● Assisted U.S. healthcare providers with medical billing inquiries and workers' compensation claims. Analyzed payment statuses and provided resolution-focused support, ensuring accuracy and compliance. TeleTech Philippines Technical Support Representative (August 8, 2017 – October 26, 2017) | (3 mos) Account Name: Telstra Telecom Company—Australia ● ● Troubleshoot NBN internet connections and devices, including phones, printers, game consoles, and TVs. Provided clear, step-by-step technical support via email, calls, and live chat. MicroSourcing Phils. Lead Sales Representative (October 4, 2016 – August 4, 2017) | (11 mos) Account Name: Ijara Community Development Company ● ● Worked as a lead sales specialist at IjaraCDC, a company specializing in Sharia-compliant financing. My role involved introducing Islamic mortgage solutions to Muslim families and facilitating real estate purchases or refinancing while ensuring compliance with Islamic principles. I built strong client relationships and guided them through loan restructuring processes to align with their financial and religious needs. Consistently exceeded monthly quotas, contributing to the company achieving its monthly target income. Altisource Business Solutions Customer Support Representative (February 3, 2014 – October 3, 2016) | (2 yrs 9 mos) Account Name: Wells Fargo Bank | Financial Services ● Managed property utilities, maintenance schedules, and payments for Wells Fargo mortgage properties, ensuring properties were ready for occupancy. Proximity Funding Credit Cooperative Bookkeeper (November 1, 2003 – 12/30, 2005) | (2 yrs 3 mos) ● ● ● ● ● ● ● Recording and categorizing financial transactions Preparing cash flow statement Generate Reports: Prepare financial reports like profit and loss statements and balance sheets. Invoicing: Create and manage client invoices and track payments. Expense Tracking: Monitor and organize business expenses. Tax Preparation Support: Assist with preparing tax-ready financial data. Payroll Education: Bachelor of Science in Commerce, Major in Accounting Olivarez College (1986 – 1991) DOB: Nov. 20, 1969 Age: 55 Certifications and Training: ● ● ● ● ● Problem-Solving & Decision-Making (2017) Effective Business Communication (2017) Intermediate Excel (2017) Conversational English (2017) Bookkeeping Training using QuickBooks (11/6/2024-11/20/2024)