Maribien Regis

MARIBIEN BARICUATRO - REGIS Canjuntic, Matab-ang, Toledo City 6038 Cebu, Philippines M | - E |-S | live:.cid.502e2e1b6d72205e SKILLS SUMMARY Team Management and Performance Coaching, Training and Development, Process Improvements and Project Management, B2C / B2B Sales and Marketing, eCommerce Account Management, Customer Service, Complaints and Service Recovery Leadership, C-Level Executive Assistance EDUCATION BS Nursing University of Cebu, Cebu City 2003 - 2007 AB English with Applied Linguistics University of San Carlos, Cebu City 2000 - 2002 WORK EXPERIENCE Legacy Virtual Client Success Manager / June 2021 - present ● VA onboarding, timekeeping and payroll, performance monitoring, skill and competency review and assessment ● Client onboarding, feedback monitoring, VA performance review call facilitation, and requests for service ● VA operations and client interviews ● VA daily support, training, and development ● Operations CRM data management Buy Box Experts, LLC Sales Admin Team Lead / June 2020 - June 2021 ● ● ● ● Revenue Team (Sales & Marketing) main POC Supports the Chief Revenue Officer through email and calendar management Business sales proposal and presentation design Business sales training facilitation, competency reporting, and material development; sales process manuals, content and work instructions ● Revenue Team sales, individual, and partner agencies revenue share performance dashboards ● Hubspot deals, reporting, and sales team workflows management ● Advertising, Products and Listings audits, Amazon Brand and Category Analysis Reporting, Due Diligence Results Manila, Inc. Lead Trainer / June 2019 - June 2020 ● ● ● ● Training Department POC and SME supervision New Hire, Upskill, and Cross Skill training facilitation Training needs analysis, course maps and module development Training classes logistics, Trainer observations, and business review reporting Teletech Philippines Service Delivery Team Lead / November 2014 - 2018 ● ● ● ● ● Agent/Team daily operational KPI performance management Agent/team performance RCA and strategic developmental planning Complaints and service recovery, and sales capability lead Operations sales trends and performance tracking Ops validation interviews and Recruitment hand-off Consolatrix College of Toledo City College Instructor / February 2013 - November 2014 ● HRM 1 Class Adviser ● Instructor for Science, Social Sciences, English and Speech, and Management 1 subjects ● School paper Adviser, Personality and Career Development Mentor ICT Marketing Service, Inc. Product Specific Trainer / August 2009 - May 2011 ● New Hire, Upskill, and Cross Skill training facilitation ● Training needs analysis, course maps and module development ● New Hire candidate interviews and recruiting hand-off Convergys Philippines Inc. Customer Service Representative / January 2009 - July 2009 ● Subscriber account management ● Billing and sales ● Product inquiries and complaints handling RECOGNITIONS ● 2018 Top Sales Team Lead / Telstra Brilliance Award ● 2013 Champion Coach / DSPC Toledo City Press Conference ● 2000 Champion Feature Writer English Category / RSPC Region 7 Central Visayas Press Conference PERSONAL INFORMATION Date of birth : October 10, 1982 Age : 38 years old Civil Status : Married Citizenship : Filipino Religion : Roman Catholic REFERENCES Josephine Amor Catalan Mobile No- Christine Bueno Mobile No- Haylyne Montejo Mobile No-