MARIA
ELISSA G.
JUMUAD
Customer Service Specialist
I’m Maria Elissa G. Jumuad, Customer
Service Specialist with 12 years
experience. I specialize in handling
and managing client's concern and
provide
proper
resolution
with
considerable experience in difficult
scenarios and complaints.
Education
Experience
-
University of San Carlos Highschool
Primary and Secondary Level
-
University of San Carlos Main
Bachelors Degree of
Management Accounting
2004 – 2010
Sprint ( via Convergys)
Customer Service Representative
In charge in the handling incoming
calls from clients regarding bill
issues, phone activations, payments
over the phone, and reaches
supervisory level.
2012 - 2016
Telstra ( via Teletech)
Complaints Manager
SKILL
Cummunication Skills
90%
Problem Solving
In charge of handling customer
complaints and preventing
customers from going to
Telecommunication Ombudsman;
to provide end to end resolution to
customer’s demand
80%
Contact
Time Management
77%
Ability to Read Customers
80%
--293 Mansueto Subd. Bulcao
Empathy
88%
Talisay Cebu, Philippines.
Online Jobs effective August 2015
Technical Writing /Editor (for MoonValley) – Jul 27, 2015 - Sep 22, 2015 create
business listing for various website ( i.e Yellowbook and Whitepages) for small
businesses in the U.S
Marketing Survey – ( Solar Project) - calling outbound U.S residence if they would be
interested to partake the solar energy for their residence
aim Writer- (Do it Write Solutions) – claim articles or chapters for research and provide input based on references.
Submit document before deadline.
Customer Support -( Ideal Mobile) - Oct 7, 2015 - Jun 5, 2016 assist over the phone
payments, activations and minor technical issues for mobile devices.
Influencer Marketing and Email - (Pet Canva ) - October 13,2019 - Jan. 9, 2020
process order and creative designs for customer’s photos of their pet and send it out as
personalized products such as blankets and mugs.
2016 - 2018
Real Estate Sales Agent under Leuterio Realty / FILIPINOHOMES
2019- Current
Real Estate Sales Agent under RAMA REALTY
- with PRC Licensed and DHSUD Certificate
