Lidija Kitanovic
Prva Kutina BB,
18000 Nis • - •-
Personal statement
Driven customer care and reservations department proffessional with excellent phone skills and problem-solving ability, currently seeking a new position.A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results.
Key Skills
Excellent phone and listening skills
Excellent communication skills
Excellent interpersonal skills
Experienced in all areas of Microsoft Office, including Excel, Word and PowerPoint
High-level English language knowledge, both written and verbal (international certificate- “Certificate in Advanced English” Council of Europe Level C1,june 2006)
Customer service orientation
Adaptability
Problem analysis and problem-solving
Employment History
Customer service representative, Grupo Noa International
(April 2016 – April 2017)
Achievements and responsibilities:
Deal directly with customer by telephone and providing all necessary information about product they order or wish to order
Handling complains and providing satisfactory solution for the customer on the call
Customer care specialist , Travelmed DOO, Nis,Serbia
(June 2008 – March 2016)
Achievements and responsibilities:
Deal directly with guests,hoteliers or distributors either by telephone or electronically
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle service inquiries
Process reservations, forms and requests
Record details of inquiries, comments and complaints
Record details of actions taken
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
To prepare training plan and train new employees
Law school, University of Nis
(September 1992 – June 2000)
law degree
Secondary medical school “Dr Milenko Hadzic” Nis
(September 1988 – June 1992)
medical technician degree
Hobbies & Interests
I enjoy reading books, cooking and working in my garden. I am passionate in extending my knowledge in English language and literature.
