Laraib Zafar

Laraib zafar Business Analyst / Project Manager Laraib Portfolio Proactive and detail-oriented Business Analyst with a strong foundation in software quality assurance, project coordination, and stakeholder engagement. Experienced in analyzing business requirements, translating them into functional specifications, and driving process improvements. Skilled in Agile methodologies, requirements documentation, user story development, and cross-functional team collaboration. Passionate about delivering highquality digital solutions that align with business objectives and enhance user experiences. CORE COMPETENCIES Requirements Elicitation & Analysis​ Process Modeling & Improvement​ Stakeholder Engagement & Communication​ Agile & Scrum Methodologies​ User Story Development & Management​ Data Analysis & Visualization​ Software Development Life Cycle (SDLC)​ Risk Assessment & Mitigation​ Project Documentation & Reporting Software Testing WORK EXPERIENCE BUSINESS ANALYST & PROJECT MANAGER | BITSOL TECHNOLOGIES JAN 2025 – PRESENT Collaborate with stakeholders to gather, document, and analyze business requirements for various projects.​ Translate business needs into detailed functional specifications and user stories for development teams.​ Assist in process modeling and recommend improvements to enhance operational efficiency.​ Coordinate with cross-functional teams to ensure alignment between business objectives and technical solutions.​ Support the development and implementation of project plans, including timelines and milestones.​ Participate in Agile ceremonies, contributing to sprint planning, reviews, and retrospectives. SQA ENGINEER & PROJECT COORDINATOR | BITSOL TECHNOLOGIES APRIL 2022 – DEC 2024 Designed and implemented test automation strategies, reducing manual effort and improving overall testing efficiency. Maintained comprehensive test environments for consistent cross-platform testing. Conducted performance, functional, and non-functional testing to ensure software quality and security. Analyzed use cases and requirements to assess testability and develop effective test plans and cases. Documented test results, quality metrics, and presented actionable insights to stakeholders. Identified and tracked bugs using defect management tools, ensuring timely resolution. Reviewed quality specifications and technical documents to provide meaningful feedback. Coordinated project activities, ensuring task completion within deadlines. Collaborated with teams to gather requirements, define project scope, and support implementation. Monitored project progress, identified risks, and proposed mitigation strategies. Created and maintained project documentation, including risk assessments and reports. Supported Agile project environments, contributing to sprint planning and delivery. Estimated, prioritized, and coordinated quality assurance tasks across multiple projects. Thrived in fast-paced, multi-project environments with a focus on continuous improvement. EDUCATION BS SOFTWARE ENGINEERING [CGPA: 3.58] SZABIST, Islamabad | 2018 – 2022 Dean's List Certificate (2023)​ Awarded for outstanding academic performance in BS software engineering achieving a CGPA above specified criteria during my degree. academic award, or distinction, used to recognize the highest level scholarship. Student of the Year (Gold Medalist) (2023) Recognized as the top-performing student (Student of the year) in BS software engineering based on academic excellence, leadership qualities, and contributions to the university community. PROJECTS E-Learning Transformation Project This project focused on developing a digital learning ecosystem enhanced with intelligent agents, designed to personalize learning, provide instant support, and optimize learner engagement. Project Management: Directed planning, sprint execution, and milestone tracking to ensure timely delivery of intelligent-agent features. Business Analysis: Conducted requirement-gathering workshops, defined workflows, and created detailed documentation for AI integration. Quality Assurance: Built and executed test cases to validate agent responses, accuracy, and overall system performance. Training: Training for agents and users to ensure effective use of AI-powered learning tools. Stakeholder Collaboration: Acted as a bridge between educational experts, developers, and trainers, ensuring all needs were met. Green Energy Project A web-based platform for environmental reporting Analyzed business and technical requirements to support the development of a system that generates reports from validated and raw environmental data. Collaborated with stakeholders to define reporting logic, data validation rules, and visualization requirements. Facilitated testing and feedback sessions to ensure the system met compliance and reporting standards. Concierge Project A digital concierge platform for hospitality (Web & Mobile) Gathered and analyzed requirements from hotel staff, guests, and third-party vendors to design a user-friendly concierge system. Defined functional requirements and user stories to support booking, local service integration, and guest interaction modules. Supported development and QA teams throughout the SDLC, ensuring the platform improved guest satisfaction and operational efficiency. Healthcare Project A TPA service platform integrating fintech and health tech solutions Collected and refined business needs to upgrade Mentor Health’s digital platform, enabling managed inpatient and outpatient care. Defined solution requirements for modules supporting insurance integration, claims processing, and patient services. Project Portfolio (SQA/Project coordinator Experience) View Portfolio – Includes detailed work on EdTech, enterprise, e-commerce, and healthcare applications. LEADERSHIP EXPERIENCE CHAIR PERSON OF LITRATURE SOCIETY SZABIST, ISLAMABAD [-] Conducted first inter university shaheed zulfiqar ali bhutto declimation contest Successfully led the Literature Society, overseeing various literary events, workshops, and discussions. Collaborated with team members to organize engaging activities that fostered a love for literature among students. Demonstrated strong organizational and communication skills in coordinating society events. Developed and executed initiatives to promote literary appreciation within the university community. CEERTIFICATIONS AND AWARDS Emerging Star of the Year – Bitsol Technologies (2022) Employee of the Month (Multiple Times) – Bitsol Technologies Short English Language Course – Level 1 – NUML Islamabad (2014) Certificate of Participation – 2nd Intra-University Computer Hardware Exhibition & Competition (2018) Participation in NAB(R) Pakistan Declamation Contest – Nominated by SZABIST, Islamabad (2018) Certifications in Management & Co-curricular Participation – SZABIST/RIPHAH/GIKI/I-M-C-G F/10-2 -) TECHNICAL SKILLS BA & Collaboration Tools: Jira, Trello, TestRail, Confluence, Microsoft Office Suite, Google Workspace, Azure devops Documentation & Modeling: BRD, FSD, SRS, User Stories, Use Cases, Test Case, Process Flows, Risk Assessments, Draw.io, Figma Data & Analysis: Microsoft Excel, SQL (Basic), Data Validation & Cleansing AI-Powered Tools: Loveable Bolt – AI-driven insights for requirement analysis, process improvement, and workflow automation ChatGPT – For documentation, user story drafting, meeting summaries, and brainstorming Methodologies: Agile (Scrum/Kanban), Waterfall, SDLC, STLC Testing & QA Collaboration: UAT Coordination, Test Plan Review, Functional Testing/Non functional testing Mobile/Web Communication & Workshops: Stakeholder Interviews, Sprint Planning, Cross-functional Team Facilitation