Karl Justine Buenaventura

Karl Justine Buenaventura - ABOUT ME - Malolos City, Bulacan, Philippines SKILLS 10/10 Communication 9/10 E-mail, Chat, Customer, and Technical Support 9 / 10 Account and Sales Management 99/10 / 10 Marketing and Leadership 9/10 Research EDUCATION Bulacan State University Malolos City, Bulacan, Philippines- ACHIEVEMENTS Global Top Seller Top 1 in Retention Fraud Specialist Top Up-Seller Offering 14 years of demonstrated experience on data management, client relations and operational planning, I am a client and team-oriented professional eager to leverage comprehensive administrative skill set and customer service in a challenging, fast-paced, and interactive role. E X P E R I E N C E Advertiser MenuPros / November 2023 – Present  Reached out to individuals and businesses within target areas to promote and advertise services, fostering strong local connections.  Built and maintained a client database to streamline outreach efforts and track engagement  Effectively communicated advertising benefits, tailored solutions, and campaign details to prospective clients.  Achieved sales goals by securing advertising agreements and maintaining consistent follow-ups Estimator KC Power Clean/ September 2022 – November 2023  Conducted on-site inspections of residential properties to assess cleaning needs for roofs, siding, and gutters, ensuring accurate and comprehensive estimates.  Assessed property dimensions, material types (e.g., clay tiles, shingles, and metal roofing), and environmental factors to determine the scope of cleaning projects, while identifying potential hazards and developing customized solutions, such as low-pressure systems for sensitive materials. Conducted thorough inspections to evaluate the extent of dirt, debris, moss, algae, and structural damage on roofs and walls, providing clients with detailed assessments and tailored service recommendations.  Collaborated with clients to explain proposed solutions, adjust estimates based on their needs, and secure project approvals, ensuring alignment with local regulations regarding water runoff and environmental safety. Documented pre- and post-cleaning conditions through detailed reports and photographs to enhance client satisfaction and support future maintenance planning. Director of Business Development Xpeer / July 2020 – November 2021  Oversaw the planning and marketing processes  Conducted research on service providers to be able to find a perfect match with business decision-makers  Coordinated with other team members in the holistic progress and continuous achievement of company vision and goals Survey Specialist G1 Research/ December2019 – June 2020  Responsible for conducting surveys on projects that require the pulse of a certain population to attain target data  Demonstrated commendable phone etiquette  Performed accurate data entry and reliable reports Account Manager INEONS/ March 2019 –November 2019  Did lead generation and acted as a team leader  Ensured customer satisfaction and professional customer support through excellent sales service  Used consultative selling method and conducted business review for each sales prospect Customer Service Representative Elite Motors/ October 2018 – February 2019     Set appointment with clients Implemented sales strategy in selling and managing customer accounts Provided e-mail, chat, customer, and technical support Did lead generation Account Manager Acquire-Ring Central/ January 2015 – September 2018  Tasked with a book of accounts (different for every line of business) to maintain or to generate with new sales opportunity to make the monthly recurring revenue higher  Managed a team of junior customer service representatives  Implemented Sales Strategy in selling and managing complete range of RingCentral products and services.  Assessed customers’ needs and aided and information on product features Rewards and Rebate Specialist Sitel-Staples/ October 2013 - November 2014  Performed sales inquiry up-selling  Provided website support and expertise  Performed B2B transactions Website Support Staff Infinite Variant Outsourcing Group/ July 2011 – August 2013   Did client up-selling ad inquiry Provided website support while being a team leader and subject matter expert