Jorge Hector Cruz

Resume Personal information Professional experience Name: Jorge Hector Cruz Montero Place and date of birth: Guatemala, January 31st, 1983. Married Nearsol Customer Service Agent Responsibilities ○​ Answering incoming calls for customers in North and South Carolina for Duke Energy. Achievements ○​ Was able to get my performance bonus consistently. Allied Global Appointment Setter Responsibilities ○​ Set appointments for Customers that wants to purchase a vehicle at Car Dealerships mostly at Hertz Car Sales Achievements ○​ Was told several times I had the most appointments in several weeks Los Angeles Public Library English Tutor Responsibilities ○​ Teach English to Spanish speaking students Main Duties ○​ Plan Classes ○​ Tutor a Student ○​ Follow up with student Achievements ○​ Only student passed the citizenship test in English Guru.com Contact http://www.guru.com/freelancers/airbush-jorge-cruz/reviews Virtual Assistant Responsibilities ○​ Telemarketing ○​ Virtual Assistant ○​ Customer Service ○​ Graphic and Web Design Main Duties ○​ Making cold calls, appointment setting, ○​ Keep calendar for customers with appointments ○​ Take incoming calls for customers, and resolve issues ○​ Write Articles ○​ Photoshop images ○​ Code websites Achievements ○​ Had a one year contract with Fiber Sensys ○​ Had several long term contracts for a variety of projects} AndrewChristian.com (Los Angeles) Production Manager Responsibilities ○​ Production Department (Outsourcing) Main Duties ○​ Production planning ○​ Purchasing Planning ○​ Supervision of the production Companies Achievements ○​ Doubling the production of the company in the time Worked there Transactel (Guatemala) Customer Care Advocate Responsibilities ○​ Care for the Customer Main Duties ○​ Answer Calls ○​ Score high on stats established by the company ○​ Follow the customer service company guidelines Achievements ○​ I was awarded a diploma for excellent quality in a call Fábrica de Ropa Lady Claire, S.A. (Guatemala) Purchasing and Production Manager Responsibilities ○​ Production Department (28 people) Main Duties ○​ Production planning ○​ Personnel management ○​ Purchasing Planning ○​ Planning and Development of projects Achievements ○​ The development of a quality system of the production ○​ Raise the volume of production from 70% to the 100% of the fixed target Fábrica de Ropa Lady Claire, S.A.​ Assistant of Purchasing and Production Manager Responsibilities ○​ Raw material warehouse. Main Duties ○​ Raw material inventory Control ○​ Cost Calculation ○​ Purchase order elaboration Fábrica de Ropa Lady Claire, S.A.​ Driver Responsibilities ○​ Product delivery ○​ Errands in general Education -​Universidad San Carlos de Guatemala​ Licenciatura en Administración de empresas 19 approved courses-​Colegio Capouilliez​ Bachillerato en Ciencias y Letras Additional Knowledge Languages ■​ Spanish: Oral 100%, written 100% ■​ English: Oral 100%, written 100% ■​ French: Oral 40%, written 40% Computer skills ■​ Excel advanced ■​ Word advanced ■​ Access Medium ■​ Windows and Internet