John Vincent L. Chua
Bandera Espaniola Street, Mintal, Davao City, Philippines
SummaryAs an Admin Assistant, I make sure that I handle my administrative tasks efficiently and organize my tasks according to importance. I help with our clients regarding their questions and updates with their matters. I always guarantee my teammates that whatever tasks assigned to me, I will finish it early or on time. I’m used to using tool that creates a time entry for each of my tasks done so that I will have a list of things that I’ve done within the day.
As a Customer Service Representative, I am a reputable customer service who professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in the fast-paced working environment. Successfully works as part of a team to reach personal and business goals. I am also known for handling escalated customer support issues.
Skills
• Verbal and Written Communication
• Data entry
• Efficient and Detail-Oriented
• Multi-tasking
• Customer de-escalation
• Fast Typing Speed with 100% accuracy
• Customer Retention
• Problem-Solving Skills
• Understanding Customer Needs
• Organizational Skills
Tools
• Slack
• Zoom
• Teams
• Microsoft Office (Word, Excel)
• Clio Grow and Manage
• Medchart
• Filevine
• Adobe Acrobat
• ClickUp
• Canva
• Outlook
• One Drive
• Clockify
• Time Clock Wizard
• LastPass
• FluentStream
• Ring Central
Experience
• Admin Assistant (March 2023 – August 2025) – Marous Law
◦ Scheduling clients for their office or attorney appointments.
◦ Organizing and assigning client’s files or documents in their proper folders.
◦ Helping our clients with their questions and providing update with their matters.
◦ Sending emails to our clients regarding their consultations, appointments or documentations.
◦ Updating our call tracker, engagement letter tracker and calendar events.
• Customer Service Representative (Nov 2020 – Nov 2021) – iQor
◦ Demonstrated excellent communication skills in resolving product and consumer complaints.
◦ Educated customers on special pricing opportunities and company offerings.
◦ Used proven techniques to de-escalate angry customers during telephone interactions.
◦ Developed strong customer relationships to encourage repeat business.
• Customer Service Representative (June 2018 – Nov 2020) – VXI Global Holdings
◦ De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
◦ Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
◦ Remained calm and professional in stressful circumstances and effectively diffused tense situations.
◦ Asked probing questions to determine service needs and accurately input information into electronic systems.
◦ Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
• University of the Immaculate Conception
◦ Bachelor of Science in Information Technology
◦ Bachelor of Arts in Psychology
• University of Mindanao
◦ Bachelor of Science in Psychology
