- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 32 years old
- Location:
- Parañaque, Metro Manila, Philippines
- Experience:
- 8 years
John Joel B. Matulac
- |-
Lot 2 Block 2, V. Fernandez St., BF Homes, Parañaque City
Professional Summary
Customer service professional with experience in billing, technical support, sales, and insurance. Adept at handling
customer inquiries, processing claims, and providing excellent service across multiple industries, including
telecommunications, financial services, and travel. Strong background in data entry, policy review, and investment
support.
Education
●
Theology University -)
Bachelor of Science in Theology
●
Informatics Northgate -)
Bachelor of Science in Information Technology (Undergraduate)
●
De La Salle College of Saint Benilde -)
Certificate Course in Web Design
●
AMA Computer College -)
Bachelor of Science in Information Technology (Undergraduate)
Work Experience
Accenture Corebridge Financial – Northgate Alabang
Insurance Agent Specialist (August 2022 – Present)
●
Handle claims processing, policy review, and conversion.
●
Assist clients with billing, tax inquiries, and investment options.
●
Provide support for loans and financial services.
Teleperformance – Ayala Makati
AMEX Customer Support Representative & Travel Agent (July 2021 – June 2022)
●
Assisted customers with flight, hotel, and car rental bookings.
●
Managed membership rewards and GDS Saber system inquiries.
Concentrix – Northgate Alabang
AT&T Customer Support Representative (September 2019 – February 2020)
●
Provided mobility support, including technical assistance and billing inquiries.
●
Handled sales and insurance claims.
IBEX Global – Parañaque City
Customer Service Representative (July 2018 – July 2019)
●
Handled general billing inquiries and upselling for AT&T.
●
Provided support for DirecTV and broadband services.
UL Verification Services, Inc. – Makati City
Admin Specialist III (July 2017 – July 2018)
●
Performed data entry using Cosmos and Symphony Path systems.
●
Conducted audit testing and inspection support for the team.
Skills & Competencies
●
Customer Service & Support
●
Billing & Claims Processing
●
Insurance & Financial Services
●
Sales & Upselling
●
Technical Support
●
Travel & Hospitality Assistance
●
Data Entry & Audit
Character References
Available upon request.
