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JENNIFER IFUNANYA CHUKWUDIEBUBE-|
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LinkedIn: linkedin.com/in/jenniferchukwudiebube
PROFESSIONAL SUMMARY
Proactive Customer Experience and Virtual Support Specialist with over 4 years of
experience in banking operations, customer service, and virtual collaboration. Skilled in
CRM tools, data analysis, and digital communication across multiple channels. Adept at
managing inquiries, resolving issues, and delivering client-focused solutions in fast-paced
remote environments. Passionate about providing seamless customer experiences and thriving
in remote and hybrid work setups.
WORK EXPERIENCE
Guaranty Trust Bank — Lagos, Nigeria
Backend Customer Experience Officer | Oct 2024 – Present
● Handle inbound customer inquiries, complaints, and service requests via calls, emails,
and chats.
● Provide backend support for transaction-related issues and escalated cases.
● Ensure timely resolution of customer challenges while maintaining service excellence.
● Collaborate effectively with remote and in-office teams using CRM and communication
tools.
● Consistently achieved positive service feedback and maintained accuracy and
timeliness.
Access Bank — Anambra, Nigeria
Walk-In Customer Service Staff | Dec 2020 – Aug 2023
● Assisted customers with account management, transactions, and service requests.
● Reviewed daily transactions to ensure accuracy and regulatory compliance.
● Utilized Microsoft Excel to filter branch records and extract relevant customer data.
● Collaborated with internal departments to resolve customer issues efficiently.
● Contributed to maintaining high customer satisfaction through seamless service delivery.
Remote Virtual Assistant Experience (ALX Program)
Research & Report Presentation | 2024
● Conducted research on collaborative workspaces and financial institutions.
● Organized findings and created structured reports using Google Sheets and Microsoft
Excel.
● Delivered professional, client-ready presentations summarizing research results.
● Practiced virtual communication and project management using Google Workspace and
Asana.
EDUCATION
B.Sc. Biochemistry, Chukwuemeka Odumegwu Ojukwu University, Uli, Anambra State — 2018
CERTIFICATIONS
● ALX Virtual Assistant Certificate of Achievement
● Google Digital Skills for Africa
● Jobberman Soft Skills
SKILLS
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CRM Tools (Microsoft Dynamics 365)
Microsoft Office Suite (Excel, Word, PowerPoint)
Google Workspace
Project Management Tools (Asana, Trello)
Customer Relationship Management
Data Analysis & Reporting
Strong Written Communication
TOOLS & REMOTE COMPETENCIES
Microsoft Dynamics 365 | Asana | Trello | Google Workspace | Slack | Zoom |
Email & Chat Support | Remote Team Collaboration | Time Management | Client Success
Support
