James Brazil
Customer support professional with over 5 years of experience in the tech field
Lufkin, TX 75901
--EXPERIENCE
VayKGear, Remote — Customer support agent
June 2019- August 2019
Provide excellent support through multiple points of contact, E-mail, phone and text, for a vacation gear rental company.
TrueSourceSolution- Dropbox campaign, Austin, TX — Solutions specialist
April 2016-october 2016
Provided technical and business level support on all facets of Dropbox.
Best Buy, Lufkin, TX — Geek Squad Agent
October 2015-March 2016
Help customers solve issues with technology in a customer facing environment
Best Buy, Lufkin, TX — Salesman
May 2015 -October 2015
Meet sales quotas and provide service to customers with computer issues
EDUCATION
University of Mississippi, Oxford, MS —
August 2012- December 2014
Student of the physical sciences with a concentration in physics and a minor in politics
SKILLS
45 wpm
First contact close
50 inbound calls
3 minute avg talk time
CRM
Marketing
Calm
LANGUAGES
English, A-1 Spanish
