JA
Jacque Anunciado
Virtual Assistant
Skills
Customer Support & Dispute Resolution
Virtual Assistance & Admin
Education
Bachelor of Arts in Liberal Arts and Commerce
Major in Communication, Marketing, and Advertising
Sales & Negotiation
University of San Jose-Recoletos
Time Management & Organization
Gained experience blending creativity and strategy to support
marketing and business initiatives.
2014 - 2018
Problem-Solving & Critical Thinking
Tools
Commonly used tools but not limited to:
Experience
Customer Support Representative
Google Workspace
Virtual Assistant
Microsoft Office Suite
Provided prompt, empathetic support to
concerns and improve customer satisfaction.
2021 - 2025
resolve
client
Hiver & Freshdesk
Chargeback Specialist
Zoom
ClickUp
Dispute Tools & Platforms: Stripe, PayPal,
2021 - 2025
Virtual Assistant
Managed chargeback cases from investigation through
resolution, ensuring accuracy, efficiency, and full compliance
at every stage.
Midigator, Shopify, EPD NMA & Base
WebinarJam
Bancassurance Sales Officer
2019 - 2021
Corporate Job
Sprout
RingCentral / Google Voice
Social Media Platforms
Canva
Helped clients plan for their future through the right financial
solutions.
Real Estate Representative
Part-Time Job
Guided clients through buying and selling properties, ensuring
smooth transactions and excellent service.
