Ivy Lourdes Serrano
PROFESSIONAL OVERVIEW
Organized and dependable candidate
successful at managing multiple priorities
while maintaining a strong work ethic and
exhibiting a positive attitude. Willingness to
take on added responsibilities to meet team
goals. To improve core skills and to promote
CONTACT
- De Leon Street Brgy, San
Roque La Paz Tarlac 2314-
EDUCATION
01
BACHELOR OF SCIENCE IN
PUBLIC ADMINSTRATION
(2011)
EULOGIO "AMANG" RODRIGUEZ INSTITUTE OF
SCIENCE AND TECHNOLOGY (EARIST)
CHARACTER
REFERENCE
___________________
Kyle Lazatin - Sutherland
-
Ardie Bercasio - Sitel
-
Catherine Carinio - Sykes
-
excellent leadership and time management
skills that will enhance the company’s
productivity.
CORE COMPETENCIES
Customer Service
Detail-Oriented
Goal-Oriented
Researcher
Creative
Responsible
WORK EXPERIENCE
February 2021 - March 2022
Customer Service Representative • Sutherland PH
December 2019–January 2021
Customer Service Representative • Sitel Group
May–November 2019
Collections Specialist • Sykes Asia
September –December 2018
Email Support Specialist •Open Access Marketing
October 2017–January 2018
Customer Service Representative • [24]7.ai
April 2016–March 2017
Technical Support Representative • Convergys
