Itumeleng Kgonothi

Itumeleng Grace Kgonothi 3559 3rd Avenue Alexandra, 2090 Johannesburg South Africa 24/May/-- Summary Self motivated, energetic and hardworking professional valued for fast friendly service. Driven to build long term relationship with students. Excellent problem-solving capability in critical situations. Adapt at working in a diverse customer service environment. Expertise in delivering support services and resolving complaints. Education Moratwe Secondary School 2003 - 2007 | Matric Mancosa 23 March 2024 - 02 May 2024 | NDP English Literacy EduCourse Online Learning October 2024 - October 2024 | Customer Service Consultant EduCourse Online Learning October 2024 - October 2024 | Introduction To Office Administration EduCourse Online Learning October 2024 - October 2024 | Virtual Assistant Training Experience Musuwo Logistics April 2024 - December 2024 | Sales Representative Sales - Selling services to customers to identify potential leads, establish relationships, and present offerings tailored to customer needs. Also, to negotiate terms, handle objections, and close deals. Building rapport, understanding product features, and staying updated on industry trends. Customer service - To assist and support customers throughout their interactions with a company. Addressing inquiries, resolving issues, and providing information about products or services. Automobile Association Of South Africa February 2020 - January 2023 | Call Center Agent (Roadside Assistant Agent) Call Centre Agent - To handle incoming and outgoing phone calls to address customer inquiries, provide information, or assist with various services. Answering questions, resolving issues, and processing transactions. Strong communication skills, patience, and the ability to navigate computer systems efficiently. Meeting performance metrics, such as call resolution times and customer satisfaction Customer service - To assist and support customers throughout their interactions with a company. Addressing inquiries, resolving issues, and providing information about products or services. Follow-up - To maintain ongoing communication with customers, clients, and team members after an initial interaction. This involves checking in on the status of previous interactions, addressing any additional concerns, and ensuring customer satisfaction. Edgars October 2014 - September 2019 | Service Centre Operator SCO - To process customer transactions accurately and efficiently, his includes ringing up purchases, handling payments, and providing change. Excellent customer service as the last point of contact with customers. Customer service - To assist and support customers throughout their interactions with a company. Addressing inquiries, resolving issues, and providing information about products or services. New Accounts - facilitating the creation of new customer or client accounts, gathering necessary information, verifying identities, and ensuring compliance with relevant regulations and policies. Part-time receptionist - Greeting guests, answering and directing phone calls, managing inquiries, and maintaining a clean and organized reception area.tatus of previous interactions, addressing any additional concerns, and ensuring customer satisfaction. Skills Hard skills Computer proficiency Mathematical skills Writing and communication Soft Skills Communication Problem-solving Time management Adaptability Teamwork Emotional Intelligence Interest To work in an environment that allows and encourages me to succeed and grow professionally, where I can utilize my skills and knowledge. Languages English, Setswana