OLUWADAMILOLA HUNKUTEN
Lagos, Nigeria.
--https://www.linkedin.com/in/damilola-pyne-5a60351b0/
PROFESSIONAL SUMMARY
A reliable and result-oriented sales and customer service personnel with over six (6) years of
experience in consumer products and services. Recognized for ability provide exceptional service
that ensures customer conversion, retention and positive feedback. Proven ability to increase sales
through upselling techniques as well as implement additional processes that drive profitability.
SKILLS
Effective Communication
Negotiations
Customer management
Teamwork
Social media marketing
Product knowledge
Attention to details
Problem Solving
KEY ACCOMPLISHMENTS
Single-handedly grew customer base of IDS Fibre by over 250% within a period of eight (8)
months.
Currently managing over 100+ customer accounts signed onto the IDS Fibre service.
Implemented sales and marketing strategies leading to onboarding a minimum of six (6) new
customers every week.
EXPERIENCE
July, 2021 – present
Assistant Senior
Technical
Marketing
Executive
IDS Africa Limited
Lagos State.
Undertake marketing activities to attract customers and actively
seek out new sales opportunities.
Onboard converted customers by ensuring payment and
following up with the Engineers to complete installations.
Manage and monitor customers’ accounts under my portfolio.
Build relationships with potential and existing customers, to
guarantee customer conversion and retention.
Work closely with the Company’s IT Personnel and Engineers to
resolve service complaints.
Prepare and deliver presentations to potential residential and
corporate customers on the Company’s product and services.
Generate weekly and monthly reports of converted and existing
customers, service complaints and remedial actions.
July, 2019 – May, 2021
Customer Service
Officer
Primarily responsible for providing information to customers on
travel options.
Collated and recorded customer information for visa applications.
Oluwadamilola Hunkuten
1
Greywolf Empire
Lagos State.
Responded to customer queries on travel options and provide
informed suggestions.
Liaised with hospitals for medical bookings and appointments
Undertook other Organizational duties necessary to meet
customer needs and budget.
November, 2018 – June,
2019
Customer Service
Representative
Pyne Decency Travels
Lagos State.
Booked flight tickets (local and international flights).
Scheduled meetings with customers.
Interfaced with customers on flight information (time and dates
of flights).
Managed customer complaints and provided effective solutions.
June, 2015 – May, 2016
Assistant Human
Resources Officer
De-United Foods
Ogun State.
Drafted and distributed newsletters to employees.
Scheduled meetings as directed by the Head of Department.
Generated leave letters (sick, maternity and annual leave).
Documented and safeguard employee files.
EDUCATIONAL QUALIFICATION
Bachelor’s Degree in Microbiology
Lagos State University, Nigeria.
2014
LANGUAGES
English: Official Language - Proficient in Listening, Speaking, Reading and Writing.
Yoruba: Native Language - Proficient in Listening, Speaking, Reading and Writing.
Oluwadamilola Hunkuten
2
