Gwen Acut
Virtual Assistant
Profile
Experienced in efficiently managing a wide range of administrative tasks and client communications. Known for strong organizational skills that ensure seamless daily operations. Proven ability to boost productivity through effective time management, accuracy, and attention to detail.
Contact
PHONE: -
EMAIL:-
skills
Customer Support
Email management
Microsoft office
Verbal and written communication
Attention to detail
Calendar management
Data entry
Travel Arrangements
Online research
CRM management
Invoicing and billing
Time Management
EDUCATION
John B. Lacson Colleges Foundation - Bacolod
June 2002 – April 2006
Bachelor of Science in Tourism
WORK EXPERIENCE
BluCru PH Admin Assistant (In2Fire)
October 2022–February 2025
Managed email correspondence and responded to customer inquiries via phone
Handled calendar management and appointment scheduling
Performed data entry tasks, including quotes and invoice creation
Conducted QA (Quality Assurance) checks to ensure service standards
ClassTag Customer Support Representative
August 2023–January 2024
Delivered chat and email support to address customer inquiries and technical issues
Monitored and verified data synchronization for school systems
Focus Direct Inc. Client Solution Specialist (PowerSchool)
August 2019–August 2022
Provided customer support through phone, chat, and email channels
Resolved technical issues by troubleshooting software and system concerns
IKTHUS Bacolod Executive Assistant
January 2019-July 2020
Managed schedules, calendars, and travel arrangements
Coordinating travel arrangements and itineraries
Prepared reports, presentations, and materials for distribution
Handled payment collection and administrative coordination
Powerstar Products & System Inc Admin Coordinator
July 2008-April 2014
Maintained office operations and supported daily administrative tasks
Scheduled product presentations and client appointments
Worked closely with sales staff to manage delivery schedules
Responded to customer inquiries regarding products, pricing, and availability
