OZIOFU GRACE AMUNEGA
Rd 1 Buena Vista Estate Lafiaji, Lekki Lagos.
SUMMARY
● Energetic self-starter and highly skilled in Assistants Tasks
● Excels in offering quality service aimed at customer and client satisfaction.
● Stellar interpersonal skills with a great team spirit and innovative personality
● Certified Scrum Master and Medical Assistant.
EDUCATION
University of Abuja – FCT, Nigeria
January 2011 – November 2015
B.A. English Language.
WORK EXPERIENCE
Part-Time Virtual Medical Assistant
Dec 2022 - Present
Bay Natural Medicine – USA
● Electronic Health Record Management -Create a patient Profile on the EHR portal and update patient information.
● Customer Service - Patient management, follow-up, and communication.
● Order patient's lab, follow up on patient results, and upload lab results to ChARM Portal
● Scheduling patient appointments.
● Prescription Authorization.
● Check CURES for patient information on controlled substances
● Patient billing.
Virtual Executive Personal Assistant
Jan 2022 - May 2023
Scrum & Agile Academy – Cologne, Germany
● Administrative support managing emails, scheduling appointments, making travel arrangements, and organizing files
and documents
● Junior Project Manager
● Update training on WordPress and provide technical support when needed.
● Acting as the gatekeeper, responding to inquiries, forwarding messages, and relaying information.
● Provide excellent customer service to clients, vendors, and other stakeholders. Client follow-up, social media
engagement, etc.
Customer Service / Administrative Assistant
May 2021 - May 2022
Greenov8 Global Platforms – Lagos, Nigeria.
● Resolved over 350 customers' complaints and inquiries, via phone, email, and chat in a timely and professional manner
within the first 6 months of employment.
● Skillfully managed administrative responsibilities for the welfare of 12 staff members including office deliverables,
maintenance issues, preparing regular and administrative reports, handling confidential information, and conflict
resolution. Received outstanding feedback ratings.
Virtual Personal Assistant
SAEM GROUP LLC – Atlanta, USA.
● Managed customer engagement, data collection, and entry in the spreadsheet.
● Organized and maintained online company files, invoices, and other digital documents.
● Email management, Planning work schedules, and appointment settings.
● Light Project Management
January 2021 - July 2021
Virtual Personal Assistant
April 2020 - February 2021
Adefowope Properties – Lagos, Nigeria.
● Helped organize and coordinate more than 20 virtual meetings, company events, and teamwork activities.
● Assisted in managing properties, and site inspection, and increased tenants' feedback and payment response by up to
32% by constantly following up and engaging with them.
● Maintained client communication over the phone and email, proofreading and editing company communications. Such
as letters, reports memos, and emails.
Customer Service Representative
January 2018 - March 2020
Jonaith Hotel and Suites - Lagos, Nigeria
● Managing a large amount of inbound and outbound calls promptly while following procedures, guidelines, policies,
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and scripts.
Conducting product and service quality surveys with customers and recording feedback from time to time.
Help answer customer inquiries and provide enough information to assist customers in choice-making.
Customer experience and follow-up.
Data Clerk (VOLUNTEER)
World Health Organization, Oyo state, Nigeria.
February 2017 - February 2020
Coordinated and monitored all the data on children's immunization toward Polio Eradication within Oyo Central and its
environs.
Actively coordinated with a team of 12 ambassadors to raise awareness in Oyo state and encourage mothers to allow
children for polio vaccination which increased turn-up participation to almost 98.5% as against the usual 63% turn-up.
SKILLS
Discretion
Organization
Collaboration
Growth Mindset
Facilitation
INTERESTS
Team Development
LANGUAGES
English-
Project Planning
Leadership
Adaptability
People skills
Self Development
Agile
Prioritization
Proactive
Communication Skills
Women and Children welfare
