Goodness Ayuba Sule

Goodness .A. Sule Remote Customer Service Rep. Plot 35, Oka Akoko str, Garki, FCT Abuja - Outbound calls | Inbound calls | Customer service agent QUALIFICATION SUMMARY Provided exceptional customer service to 80+ customers per month, resulting in a 30% improvement in customer satisfaction ratings. Proactively identified and resolved customer inquiries within one business day, which created an increase in cost-savings. Identify and recommend new and innovative products and services, leading to a 10% increase in revenue. KEY SKILLS  Knowledge of company products and services  Good communication  Resolve customer complaints in a timely and professional manner CRM Software (Zendesk, outlook)  Empathy RELEVANT PROFESSIONAL EXPERIENCE Remote Cold caller/Appointment setter April 2022 – June 2024 HYPR Service U.S.A. SC  Cold caller, appointment setter  Qualifying leads by asking relevant questions  Handling inbound and outbound calls  Making 300 calls and booking at least 10-15 appointments daily  Tracking call activities and results  Using scripts to provide information about services, features, prices and benefits.  Customer service Remote Customer Service Rep Rent To Own        Feb 2019 – March 2022 U.S.A Cold caller, appointment setter, customer service. Made outbound call to potential clients, effectively communicating and promoting real estate service offered by the company. Qualified leads b asking relevant questions, gathering information about client’s budget, needs, and timeline. Schedule appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process. Actively listening to customer inquiries and concerns, providing appropriate solutions and information, thereby fostering stronger relationships. Handled customers complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. Upsold to previous customers b regularly checking in with them, identifying any problems or additional needs, and recommending suitable products or services.      Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. Collaborated effectively with team members to provide comprehensive support to potential clients. Stayed updated on real estate market trends to engage in informed conversations with potential clients. Consistently met monthly targets for lead generation and call volume. Actively sought feedback, attended training sessions, and adopted effective cold calling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead generation success. Remote Customer Service Rep FairMoney       Responding promptly to customer inquiries Ensuring complete customer satisfaction Data entry Information/service representative Upselling and cross-selling Excellent interpersonal skills, empathy and problem solving Program Officer (Volunteer) New Life Mental Health   May 2017– Dec 2018 Abuja, Nigeria. August 2016 – Jan 2017 Abuja, Nigeria. Overseeing program development Drafting proposals for obtaining grants used to execute set projects. EDUCATION MSc., Peace and Conflict Resolution National Open University . In view Abuja, Nigeria BSc, International Relations Houdegbe North American University Oct, 2019 Benin Republic.