Glorivee Almonte Butler

OW GLORIVEE ALMONTEBUTLER CONTACT --Hollywood,Florida EDUCATION 2023-Present BROWARD COLLEGE Associates of Science SKILLS Customer Service Multitasking Teamwork Time Management Leadership Effective Communication Critical Thinking WORK EXPERIENCE Hometown Animal Hospital 2021-PRESENT Customer Service Representative Answered customer inquiries and provided solutions to technical, billing, and product-related issues. Assisted customers in navigating online portals, processing orders, and troubleshooting website issues. Maintained detailed logs of customer interactions, ensuring data accuracy and issue resolution. Developed a reputation for providing clear, helpful, and professional communication in every interaction. Verify insurance information, and inform clients of their financial obligations. Discuss and review clients invoices South Broward Animal 2015 - 2020 Hospital Client Communication Representative Maintained strong knowledge of company products, services, and policies to effectively support customers. Provide timely and effective solutions to customer inquiries through email, chat, and phone. Assist customers in troubleshooting product issues, processing returns, and handling complaints. Maintain a customer satisfaction rate of over 95% through efficient issue resolution and strong product knowledge. Train and mentor new team members on company policies and best customer service practices. Hollywood Animal Hospital 2010 -2015 Client Service Coordinator LANGUAGES Spanish Respond to customer inquiries via phone, email, and chat, providing timely and accurate information. Troubleshoot and resolve customer issues with products or services, ensuring high levels of customer satisfaction. Process orders, returns, and exchanges while ensuring a seamless customer experience. Maintain detailed records of customer interactions and issues. Collaborate with team members and other departments to resolve complex issues efficiently.