Geraldine Navea

GERALDINE NAVEA Self-motivated, honest, and hard-working, I am someone who excels with minimal supervision and possesses strong analytical skills. My eagerness to learn new things fuels my growth, and I am committed to providing 100% resolution to any issue and ensuring customer satisfaction at all times. Contact --2 London St., Cypress Village, Cainta, Rizal Experience Customer and Technical Support Move Up Internet Provides customer and technical support via phone, email, and chat. Leasing Line Appointment Setter Virtually Incredible Skills Technical Support Customer Support Team Leadersip Chat Support Email Support Administrative Support Events Management Microsoft Excel Certifications Quickbooks Online Advance Training Introduction to Amazon Virtual Assistance Email Marketing June 2020 to present Jan 2020 - April 2020 Responsibilities include managing incoming calls from clients to schedule property viewings and appointments. Systems & Support Engineer Hospitality Wifi LLC May 2013 - Aug 2019 L3 Support Ticket Handler: Handling Wifi Issues for US Hotels and Resorts In this role, I am responsible for managing wifi issues for multiple hotels and resorts across the United States. Along with handling support tickets, I have experience working as a Team Lead and Manager-on-duty. This includes monitoring outages, delegating tasks to agents, and submitting daily reports. TPG ADSL Engineer Level 3 Orchid Cybertech Services, Inc. May 2012 - May 2013 This job involves managing L3 tickets and working with field technicians to troubleshoot and solve ISP issues. TPG Helpdesk Orchid Cybertech Services, Inc. May 2010 - May 2012 My Responsibilities as Level 1 and Floor Support My job as a Level 1 representative involves taking incoming calls and performing necessary troubleshooting steps to address customer issues. However, I have also taken on the role of Floor Support since 2011, where I act as Assistant Team Leader and monitor agents' performance on various fronts such as quality assurance, attendance, AHT, and the number of tickets processed. Additionally, I provide agents with consultative assistance on any issues that arise and take responsibility for sending End-of-Shift Reports. Education Bachelor Science in Information and Computer Science (BSICS), 4th year Level University of Cordilleras- Baguio City, Benguet Bachelor Science in Computer Science (BSCS), 1st year level Adamson University- Experience Technical Support Professional Sykes Asia, Inc. Sep 2008 - Jan 2010 Responsible in taking incoming calls and doing troubleshooting steps to resolve customers’ T1 circuit issues. Marketing Manager Team Icon Entertainment Production July 2007 - July 2008 Responsible in creating marketing plans, media mileages and sponsorship packages for events and dealing with suppliers needed for events and advertising. San Marcelino St., Manila Special Project Experience Over-all Event Production Head Global Entertainment & Events Management, Inc. Miss Tourism Queen Worldwide, Inc. This job involves managing over-all production requirements of an event. Chat Support Harte Hanks July 2021 - presemt Manages all customer inquiries through chat, including billing and technical support, for pay-per-view events.