Gamesia A. Tate
6410 Madison Drive, Dunwoody GA 30346 | - |-
Objective
To obtain a position within a company where I can maximize my skills and develop another level of experience. Currently have seven years of working with consumers, dealers and servicers over the phone in an inbound and outbound call center environment. Thirteen years total in developing and perfecting a customer service experience. I am skilled in being transparent while providing and accepting feedback along with working collaboratively with a team. Proficient in documentation data and order entry are strong traits I have. Take pride in meeting and exceeding deadline requirements.
Education
Lakeside High School
August 2002 - May 2006
Diploma
Work History
Customer Business Specialist October 2015 – October 2018
Electrolux - Augusta, GA
•Work and update orders on back order log
•Assist dealers over the phone with order processing and inventory
•Manage accounts for assigned dealers; placing orders and making sure they
are released
•Place, track, and release orders using the FOCUS program
•Work directly with dealers to set up service using Service Power dispatch
system for any functional issue with appliances for HD Supply
•Issue credits to help dealers with damaged product or returned units for HD
Supply
•Process RGAs and release orders for shipping for HD Supply
HD Supply Support Specialist October 2014 - October 2015
Electrolux - Augusta, GA
•Work directly with dealer to set up service using the Service Power dispatch
system for any functional issue with appliances
•Issue credits to help dealer with damaged product or returned units
•Processed RGAs and released orders for shipping
•Work and update back order reports.
•Place and release orders for HD Supply
•To assist with overall efficiencies, I place and release orders for various CBT
agents, using the FOCUS program, to make sure they are not getting behind
in deadlines
Customer Service Representative September 2012 - October 2014
Electrolux - Augusta, GA
•Focused on building the customer experience while helping them with basic
troubleshooting and in certain situations having to set them up with a service
provider through a dispatching program.
•Worked with new agents to make sure they were able to navigate the systems
efficiently.
•Provided tips and call flows to colleagues to help enhance their overall quality
assurance.
•Maintained Quality Assurance scores over 90% and hit appointed sales
targets.
Customer Service Representative June 2011 - September 2012
Spherion Staffing Agency (Electrolux) - Augusta, GA
•Primary focus was building the customer experience while helping them with
basic troubleshooting and in certain situations having to set them up with a
service provider through a dispatching program.
•Worked within tight parameters and guidelines to make sure the consumer’s
issue was resolved on the first call and that the company’s image was upheld
through the consumer’s eyes.
•Provided the benefits of various products to include cleaners, filters and
extended warranties to consumers to better enhance their product ownership
and to reach appointed sales goals.
Service Clerk April 2009 - June 2011
Walgreens- Martinez, GA
•Entered sales on the cash register and achieved sales goals, customer service merchandising, store inventory, product ordering, and maintaining store signage and displays.
•Designated hitter for pharmacy
Sales Associate September 2006 - June 2007
Kohl’s- Evans, GA
•Maintained neat and orderly dressing rooms for the men, women, and juniors departments, entering sales on the cash register and achieving credit goals, customer service merchandising, modifying product pricing, and maintaining a neat and clean store.
Cashier May 2005 - August 2006
Food Lion- Grovetown, GA
•Entered sales on the cash register and maintaining a clean store.
References available upon request
