FRANCINE DUMAGCAO
Virtual Assistant
Profile
Detail-oriented and highly adaptable Virtual Assistant and
Customer Service Professional with over 9 years of combined
experience in client management, administrative support, and
customer engagement across various industries including real
estate, credit repair, and signage. Known for a positive work ethic,
trainability,-
2024
–
2025
Bachelor of Science
Tourism Management
collaboration
skills,
consistently
Signage Business
Virtual Assistant
Manage website, email management, data entry
Respond to web inquiries
Customer service support (inbound and outbound
Education
Saint Louis University
strong
Work Experience
-
1 Balacbac Road, Santo Tomas
Proper, Baguio City, Philippines
2600
and
contributing to organizational efficiency and client satisfaction.
calls-
-
Got Credit (Credit Repair)
Client Manager
Collaborated with clients to gather required
documents and personal information for credit repair
processing.
Expertise
Customer service support, answer inquires via phone
Customer Service
calls and text message (inbound and outbound calls
Data Entry
2022
Email Management
2023
-
Summit VA Solutions, Inc
Assistant to Transaction Coordinator
Provided administrative support to the transaction
coordinator in real estate processes.
ADMIN
Entered and managed client and transaction data across
platforms like SISU and Connect.
Scheduled inspections and managed calendars for
Language
disclosure, appraisal, loan, and COE deadlines.
Created and updated documents in ZipForm and ensured
accuracy by cross-referencing Asana and SISU entries.
English
Filipino
References
Norlyn Chakiton
Executive Virtual Assistant
Phone:
-
Email :
--
Sitel/Foundever
Customer Service Support
Delivered exceptional customer support via inbound and
outbound calls, emails, and escalation handling.
Assisted customers with billing inquiries, service issues, and
account updates, ensuring timely resolution.
Trained to troubleshoot basic technical problems over the
phone, providing clear and efficient guidance.
Demonstrated strong communication skills, patience, and
professionalism in a high-volume call center environment.
Work Experience
2023
--
–
2024
Chelsea Strategies
Virtual Specialist
Managed and updated HubSpot CRM with client and
lead information.
Created and scheduled social media posts, including
1 Balacbac Road, Santo Tomas
Proper, Baguio City, Philippines
2600
Education
Bachelor of Science
Tourism Management-
basic graphic design using Canva.
Supported marketing efforts by ensuring timely and
consistent online presence.
Assisted with administrative tasks and coordination to
streamline business operations.
Tools
Ring Central
Keap
Expertise
Customer Support
Data Entry
Email Management
ADMIN
Dispute Fox
Google Suite
HubSpot
Canva
MS Team
Outlook
Gorilla Dash
Corebridge
MS Teams
SISU, Connect
ZipForm
Language
English
Filipino
References
Norlyn Chakiton
Executive Virtual Assistant
Phone:
-
Email :
-
Asana
Docusign
Follow up boss
