Florence Nketa

I am a dedicated professional with a proven track record as a Sales and Marketing Specialist in a fashion home and extensive experience as a Customer Service Representative and Bank Cashier in the banking sector. My multifaceted background equips me to tackle various business challenges effectively.

Increase Sales: I leverage tools like HubSpot, Zendesk, and Apollo.io to enhance your sales process, generating and managing leads and customer relationships effectively. I have extensive experience in both over-the-phone and face-to-face sales interactions.

Improve Customer Service: My customer service background ensures your customers receive exceptional support, building loyalty and satisfaction. I excel in resolving customer issues swiftly using CRM tools like Intercom, Fresh desk, and HubSpot, managing customer interactions seamlessly to ensure every customer feels valued and heard.

Streamline Financial Operations: With my experience as a bank cashier, I ensure your financial transactions are accurate and efficient from the moment an account is opened. I also follow up with customers to maintain active, healthy, and safe accounts.

• Telemarketing: Expert in reaching out to potential customers and generating leads.
• Virtual Assistant: Proficient in administrative tasks and project management, ensuring smooth operations.
• Appointment Setting and Scheduling: Efficiently managing calendars and scheduling to optimize time and productivity.
• Customer Service: Delivering top-notch support to enhance customer satisfaction and retention.
• Sales and Marketing: Implementing effective strategies to boost sales and market presence.
• Lead Generation: Using advanced tools and techniques to build a robust pipeline of prospective customers.

I excel in marketing and customer service, maintaining high efficiency, organization, and attention to detail. My ability to meet deadlines and deliver results ensures your business runs smoothly and grows steadily.

Ready to overcome your business challenges and drive growth? Let’s connect and explore how my experience and skills can contribute to your success. By combining my diverse experience and specialized skills, I can help you streamline operations, enhance customer satisfaction, and boost sales, ultimately driving your business forward.