Fernando Yamil Abud Centeno

FERNANDO YAMIL ABUD CENTENO -Diriamba, Carazo, Nicaragua - Environmental Engineer Oct 11, 1999 Nicaraguan EXPERIENCE Aug 2023 Jun 2024 linkedin.com/in/fernando-ab ud-aaa926311 B AC K O F F I C E & E S C A L AT I O N S Fo u n d e v e r | Managua, Nicaragua Bath and Body Works Back Office - Large Approvals and Esclations OBJECTIVE Responsible professional, hard- · Reviewed refunds and reshipments requests in big orders working, proactive, fast learner · Reviewed and escalated fraudulent acitivity reagarding 2+ · Communicated the resolutions about their requests via email education and technical skills to · Data management for customers with claim history and company. placed by customers. customer's Loyalty account. and outbound calls. and effective communicator; with years of work experience, looking for a job to apply my promote the success of concerning behavior. · Use of Jira, Zendesk and Epiphany tools. SKILLS Feb 2023 Jul 2023 C U S T O M E R S E RV I C E R E P R E S E N TAT I V E Fo u n d e v e r | Managua, Nicaragua · Ringcentral: Provided customer care and technical support; guiding them through The Campaign Registry. Inbounds and outbounds calls. Use of Salesforce tool. · Capitalone: Provided support with everything related to credit cards; helped the customers with the management and updates of their accounts, in real time. · Bath and Body Works: Customer care and technical support; provided assistance with their orders and accounts. Use of Zendesk and Epiphany tools. Apr 2022 Dec 2022 INTERNSHIP Wo r l d V i s i o n I n t e r n a t i o n a l | Managua, Nicaragua · Healthy Family, School and Community (FECSA): Promoted local development and community management through the strengthening of community leaders and the community in general. · Water, Sanitation and Hygiene (WASH): Management and execution of projects for access to drinking water and sanitation in communities, schools and health posts. · Smart Agriculture: Development of agricultural strategies to guarantee sustainable food security in the context of climate change. E D U C AT I O N - E N V I R O N M E N TA L E N G I N E E R I N G Universidad Centroamericana (UCA) | Managua, Nicaragua - · Time management · Commitment · Adaptability · Teamwork · Assertive communication · Critical thinking · Empathy · Problem-solving skills · Continuous improvement · Microsoft Office E N G L I S H A S A F O R E I G N L A N G UAG E Keiser University - Latin American Campus | San Marcos, Nicaragua L A N G UAG E S · English | Advanced · Spanish | Native the