Fendy Rivas
$4/hr
Quality Assurance, Content Moderation, Customer Experience, Process Improvement, Trust & Safety
FENDY RIVAS
CUSTOMER SPECIALIST
CONTACT
--
PROFILE
I possess a cheerful and resilient disposition, characterized by my high
standards and ambition, which drive me to continually pursue personal growth
and achieve my goals. My ability to foster cohesion within a team and enhance
its performance distinguishes me as an effective and motivated collaborator.
http://www.linkedin.com/i
n/fendyrivas
EDUCATION
2010 - 2011
High School Diploma in
Science and Arts
2020 - Present
Universidad Pedagógica
Francisco Morazán
University intern in the
Bachelor's
Degree program in Art
Education.
SKILLS
Proactive
6+ years different CRM tools
Quick learner
Technical Support
Consecutive interpretation
Adaptability
Empathetic
LANGUAGES
Spanish: NATIVE
English: C1
WORK EXPERIENCE
ZERO VARIANCE
QA Analyst
2023 - 2024
Ensure the quality of calls made by customer service agents.
Provide feedback to improve areas of opportunity.
Enter call information into an internal database.
Train customer service agents.
Roll Play calls.
ICC
Professional Medical/Legal Interpreter
Interpretation during patient consultations,
terminology.
Interpretation during legal proceedings.
Assist legal professionals in their tasks.
Yalwa
Ads/Content Moderation Specialist
2022 - 2022
clarifying
medical
-
Review user-generated content.
Analyze patterns to identify recurring issues.
Handle documentation and reporting.
Provide user support.
PARTNER HERO INC.
Email Support/Quality Analyst
-
Moderate online content.
Ensure the quality of agent interactions.
Provide feedback to agents for performance improvement.
Develop improvement strategies based on performance analysis.
Create macros in Zendesk to optimize processes.
