Farida Yakubu

YAKUBU, FARIDA HUSSAINI No. 25 Usman Jibrin, Narayi High Cost Barnawa, Kaduna, Nigeria. Phone:- | Email:- PROFESSIONAL PROFILE A highly efficient and detail-oriented Administrative Professional with extensive experience in office management, executive support, and customer relations. Skilled in managing schedules, coordinating meetings, and maintaining office systems to ensure smooth operations. Accomplished Customer Service Rep with a proven track record of delivering exceptional customer service and assisting high-profile clients with sales. Adept at building strong relationships with customers and colleagues to achieve excellent customer satisfaction levels. Demonstrates excellent communication, problem-solving, and team collaboration skills, with a commitment to meeting and exceeding performance targets. PROFESSIONAL EXPERIENCE EMPLOYMENT SHIFT CONSULTANCY | Kaduna High Court, Kaduna State Court Administration and Case Management (CACM) System Project - Volunteer Assistant April 2024 - Present ● ● ● ● Collection, filing, data entry, and record keeping. Sorting and scanning of documents. Collating and saving digitized documents. Assisting in onboarding new employees, including training sessions, logistics, and catering. ● Performing additional duties as assigned by the supervisor. JAY HILTIN HOTEL AND SUITES | Kaduna Technical/Personal Assistant November 2023 - March 2024 ● Handled daily administrative tasks, including filing and record keeping. ● Coordinated and scheduled meetings, appointments, and travel arrangements for senior executives. ● Managed incoming and outgoing communications (emails, phone calls, correspondence). ● Prepared and processed expense reports, invoices, and other financial documents. ● Monitored and managed office equipment, liaising with IT to resolve technical issues. FAIRMONEY MICROFINANCE BANK | Kaduna Key Account Associate May 2023 - October 2023 ● Responsible for driving offline merchant-acquiring business (e.g., lounges, bars, restaurants, FMCGs, etc.). ● Build strong relationships with merchants in the assigned cluster, identifying needs and promoting solutions to achieve mutual satisfaction. ● Prospected and onboarded merchants to meet daily, weekly, and monthly targets. ● Trained merchants on product benefits and handled reported issues. ● Monitored merchant transactions to ensure they met expected TPV targets. BABAN GONA FARMS | Soba, Kaduna Auditor (Contract) November 2022 - March 2023 ● Conducted audits to assess compliance with industry standards and company policies. ● Evaluated the effectiveness of farm management practices and identified areas for improvement. ● Compiled detailed audit reports and presented findings to farm management. ● Stayed updated on industry developments and regulatory changes. ● Collaborated with other auditors and farm owners to improve practices. JIKOKOA NIGERIA | Kaduna Sales Agent July 2022 - November 2022 ● ● ● ● Conducted client visits to present and promote products and services. Negotiated and closed sales contracts. Provided after-sales support and maintained ongoing client relationships. Identified potential new clients and generated leads. IT TOUCH LIMITED | Kaduna Customer Service Representative August 2020 - July 2022 ● ● ● ● ● Responded to customer inquiries via phone, email, live chat, and social media. Assisted customers with product/service-related questions and troubleshooting. Handled complaints, returns, refunds, and exchanges according to company policies. Educated customers on product features and promoted upsell opportunities. Maintained accurate customer records and collaborated with other departments to ensure satisfaction. OCCASIONS BY MARCEL NIG LTD | Kaduna Customer Care Operator June 2018 - September 2020 ● Served as the first point of contact for customers, addressing inquiries and resolving issues. ● Managed communication across phone calls, emails, and social media platforms. ● Provided personalized assistance and maintained strong customer relationships. ● Escalated unresolved issues to the appropriate department and followed up on their resolution. CENTURY 21 FREEDOM GROUP INTERNATIONAL | Kaduna Sales Executive August 2017 - June 2018 ● Drove sales and managed customer relationships. ● Tracked sales data and implemented market plans. ● Scheduled and followed through on calls and inquiries. BABAN GONA FARMS | Soba, Kaduna Data Entry Officer March 2015 - November 2016 ● ● ● ● Gathered and organized invoices, reports, and other documents. Corrected errors and maintained accurate records in spreadsheets. Entered and updated information in relevant databases, ensuring data integrity. Stored physical data and maintained backups for easy retrieval. EDUCATION Project Management Online Certificate Course | Udemy 2023 B.Eng. Chemical Engineering | Ahmadu Bello University, Zaria 2016 Secondary School Leaving Certificate | Supreme International College, Kaduna 2010 Primary School Leaving Certificate | All Saints Nursery & Primary School, Tudun Wada, Kaduna 2006 SKILLS AND EXPERTISE ● ● ● ● ● ● ● Excellent leadership and organizational skills. Ability to establish meaningful relationships and manage change. High level of integrity and conflict resolution expertise. Ability to think critically and work with minimal supervision. Strong communication, interpersonal, and problem-solving abilities. Time management and multitasking proficiency. Customer-focused with a track record of achieving service excellence. TECHNICAL SKILLS ● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). ● Familiar with video conferencing platforms (Google Meet, Microsoft Teams, Zoom). ● CRM Software (Salesforce, Zendesk, Freshdesk). REFERENCES Robert John Thas Email:-Phone:- Dr. Judith Menegbe Email:-Phone:- Jeremiah Joshua Ishaku Email:-Phone:-