PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
provide the best service and
to showcase my skillset.
EUGINE GRACE MAMBA
CUSTOMER SERVICE
CONTACT
SKILLS
1164 Col P Licsi
Caniogan Pasig City
Metro Manila 1600
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https://www.linkedin.com/i
n/eugine-gale-/
EDUCATION
Rizal Technological University
Bachelor of Science in
IIndustrial Engineering
Listens and communicates clearly and
exceptionally, both in verbal and in writing
Demonstrates proficiency with computerrelated tasks and extensive software
applications
Delegates tasks appropriately and impartially
Adapts to situations highly and decides for the
best interest of the company and client
Open to concerns and understands the
differences among different people
Focuses on details keenly
Manages time effectively
Motivates self and inspire others to work
efficiently and well
Performs tasks energetically and dynamically
EXPERIENCE
Sykes, Shaw500
July 2016 – October 2016 (Contractual)
HKT Teleservices
August 18, 2017 – May 7, 2021
Customer Service Specialist
(Auditor)
To audit short interview videos of clients.
Effectively provide excellent feedback that
can help the clients to be qualified.
Make sure to choose the best candidate
that has the perfect skill for the job.
Customer Service Specialist
(Interviewer/Email/Chat)
Interview and hire quality clients to
provide an online, effective, and efficient
learning
Explain client’s strengths and provide tips
to improve their skills after the
demonstration
Assist clients in passing the hiring process
by making follow up calls, emails, and
chats
Customer Service Representative
(Technical Support
Representative/Chat/Email)
Assist customers in their queries and
concerns related to the product and
services
Walks through customers in
troubleshooting any technical concerns
Engage in chat and email support.
Teleperformance
October 2015 – March 2016
Customer Service Representative
Provides extension help for customer’s
assistance in their inquiries
Assist customers in their billing concerns
Provides suggestions to customers that is
related to both their needs and wants
Transfer customers to the right
department that will take care of their
concerns
Liberty Medical Philippines
November 2016 – July 2017
Customer Service Representative
(Sales)
Explain product and service information
thru inbound and outbound calls
Provide suggestions appropriate for the
customer’s needs
Assists customers in product, service, and
payment-related concerns
Customer Service Representative (Back
Office)
·Resolve concerns about the product and
service thru making outbound calls in a
timely manner
·Ensure completion of resolved issues
within the day
·Make follow-ups to assure that the
concern has been completely resolved
·Organize and help the client to track their
orders
·Track customers record of their order to
make sure they received it
ACHIEVEMENTS
HKT TELESERVICES
Q4 Perfect Attendance 2017
Awarded on January 2018
Q4 Best in Conversion Rate 2017
Awarded on January 2018
Q4 Best in Hire 2017
Awarded on January 2018
Q2 Best in Hire
Awarded on June 2018
Q2 Best in conversion
Awarded on June 2018
Q1 Top agent
Awarded on February 2018
