Esmeralda M. Caoitan
Phone no.: -
E-mail:-
WORK EXPERIENCE
Technical Support Representative – Transcom Worldwide Philippines Inc.
Filinvest Building, 167 Epifanio de los Santos Ave,
Mandaluyong, Metro Manila, Philippines
June 2015 – January 2016
Provides assistance to customers by diagnosing and solving technical issues concerning hard wired/wireless Internet connection configurations, Internet protocol television services and landline.
Financial Analyst - Concentrix
Building F, U.P. Ayala Technohub,
Diliman, Quezon City, Philippines
May 2013 – September 2014
Help clients with complaints and questions about their bill. Provide information about products and service, calculate their charges, process billing or payments and make adjustments if necessary.
Telemarketer - Spark Marketing and Research Services, Inc.
7th Floor Hanston Building Emerald Avenue,
Ortigas Center Pasig City
January 2013 – May 2013
Conducts survey through phone call for potential clients to receive magazine subscription.
Customer Service Representative – Convergys
Ground Floor Delta Bldg., UP-Ayala Techno Hub,
Diliman, Quezon City
March 2011 – December 2012
Handles billing inquiry, product and services information and recommendation, and technical support assistance for a Telecommunications company based in the United states.
KEY QUALIFICATIONS
Able to multi-task
Fluent in English and Filipino
Possess good communicating and listening aptitude
Possesses good verbal and written communication
Proficient in basic computer operating system
Flexible
Can work under pressure
EDUCATIONAL ATTAINMENT:
Primary: REH Montessori College
Poblacion General Natividad, Nueva Ecija
2001 – 2002
Secondary: North Fairview High School
Auburn St. North Fairview Subdivision
North Fairview, Quezon City
2005 – 2006
Tertiary:Capitol Medical Center Colleges Inc.
#4 Sto. Domingo St. Quezon Avenue, Quezon City
Bachelor of Science in Nursing
2009 – 2010
PERSONAL INFORMATION
Age:29 years old
Date of Birth:May 20, 1990
Place of Birth:Quezon City
Civil Status:Single
Height: 5”2
