Edwin Tillor

I am an experienced E-Commerce Virtual Assistant, Social Media Manager, and Customer Support Specialist with a strong background in managing online stores, digital banking support, and multi-channel customer service. I specialize in Shopify, Mintsoft, STORD, and NEXT, handling end-to-end order processing, fulfillment coordination, stock checks, returns, replacements, and backend issue resolution to keep operations running smoothly.

As a Social Media Manager, I help brands grow through consistent content scheduling, page moderation, community engagement, and basic content creation across Facebook, Instagram, and TikTok. I respond to messages and comments, monitor insights, and ensure strong brand presence and audience connection.

In customer service, I am highly skilled in Gorgias, Zendesk, and Five9, delivering excellent support through email, chat, and phone. I manage inquiries, refunds, subscription concerns, account issues, and shipping problems with high accuracy and professionalism.

I also bring Fintech & Digital Banking experience, assisting customers with failed transactions, card issues, dispute handling, account access, chargebacks, and secure identity verification, always maintaining strict compliance and clear communication.

As a Full-Service VA, I support business owners with product listings, inbox management, order monitoring, fulfillment follow-ups, reporting, workflow organization, and automation setup. I focus on efficiency, accuracy, and creating a seamless experience for both the business and its customers.