Edomwonyi Avon Osaghe

EDOMWONYI AVON OSAGHE​ Lagos State, Nigeria​ 📧-| 📞 - Professional Summary Detail-oriented and reliable Administrative and Customer Support professional with 5+ years of experience across compliance, customer service, virtual assistance, and short-let property management. Proven ability to support executives, resolve customer issues efficiently, and implement process improvements. Highly skilled in remote collaboration tools, communication, and client relations, with experience working with teams in both Nigeria and the UK. Core Competencies ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Executive & Administrative Support Customer Service & Relationship Management Compliance Monitoring & Quality Assurance Calendar & Email Management Virtual Assistance & Team Coordination CRM Tools (HubSpot, Zoho CRM) Microsoft Office Suite, Google Workspace Strong Communication & Interpersonal Skills Multitasking & Time Management​ Professional Experience Assistant Manager, Compliance & Short-let Bookings​ Committed Solutions Limited, Milton Keynes, UK (Remote)​ May 2023 – Present ●​ Implemented and monitored compliance procedures to improve operational efficiency. ●​ Ensured adherence to policies and industry regulations, reducing risk. ●​ Managed property listings, guest communication, and revenue tracking. ●​ Collaborated with cross-functional teams to support smooth business operations. ●​ Provided onboarding and policy training to staff, enhancing team awareness.​ Virtual Administrative Assistant ​ Committed Solutions Limited, Milton Keynes, UK (Remote)​ ​ Dec 2022 – May 2023 ●​ ●​ ●​ ●​ Managed executive schedules, emails, and travel coordination. Assisted with booking and coordinating accommodations and travel arrangements Maintained databases and organized documentation to streamline administrative tasks. Resolving issues and providing information. ●​ ●​ Assisted development and implementation of new administrative procedures. Managed filing system, entered data and completed other clerical tasks. ●​ Delivered persuasive sales presentations and met monthly targets.​ Quality Assurance Specialist​ OPay Digital Services, Ikeja, Lagos​ Nov 2020 – Dec 2022 ●​ Conducted performance and quality checks, implementing corrective measures as needed. ●​ Educated teams on QA standards and tracked key metrics for service improvement. ●​ Resolved recurring issues to streamline workflows and improve team output.​ Customer Service Representative​ OPay Digital Services, Ikeja, Lagos​ Aug 2019 – Nov 2020 ●​ ●​ ●​ ●​ Handled high volumes of customer inquiries via phone and email. Resolved product and service issues promptly and professionally. Updated account information and documented interactions accurately. Provided personalized support to improve customer satisfaction and retention.​ Administrative Assistant (NYSC)​ Federal Airports Authority of Nigeria (FAAN), Ikeja​ 2017 – 2018 ●​ Handled multi-line phone systems and scheduled meetings for senior staff. ●​ Managed records, filed documents, and supported mail and correspondence operations. ●​ Assisted with drafting communications and supporting day-to-day administrative needs.​ ​ Education Bachelor of Arts in English​ Ambrose Alli University, Ekpoma, Edo State​ 2011 – 2015 Certificate in Computer Operations​ Leaders Computer School, Benin City​ 2010 Technical Skills ●​ Microsoft Word, Excel, PowerPoint​ ●​ Google Workspace (Docs, Sheets, Calendar)​ ●​ CRM Software (HubSpot, Zoho CRM)​ ●​ Trello, Slack, Zoom​ Languages ●​ English – Fluent​ References Available upon request.