CURRICULUM VITAE
DOROTHY MALEMBA MWAURA
Contacts
Mobile Phone: -
Email-
OBJECTIVES
Seek to work in your organization where I can utilize my expertise in the growth of the organization and add its value to the market.
Happy Customer Solutions- Remote Customer Service Representative
2019-up to date
Turned complaints into opportunities
Work effectively under limited supervision providing customer care service via emails and chats platforms
Responsible for handling customers inquiries, complaints and compliments.
Assist customers to decide on a product to purchase
Keep accurate records of discussion or corresponds with customers
Evaluated and responded to a minimum of 80 customer emails and 50 live chats daily inquiries via freshdesk and slack
Data entry
IFTC (International Flight Training Center) – Remote Bookkeeper 2016 -2019
Verify that transactions are recorded in the correct day book, suppliers ledger, customer ledger and general ledger
Perform bank and credit card account reconciliations
Improved the process of handling bank and general ledger conciliations to reduce error rate by 5%.
Complete monthly and quarterly tax forms (e.g. sales tax and payroll tax)Entered accurately key journals entries into the general ledger with minimal oversight.
Processed account payables and receivables
Prepared monthly and quarterly financial statements.
Verified of landing and parking numbers of airplanes.
EDUCATIONAL BACKGROUND
Summit Institute of Professional- Certified Public Accountant part 2 section 3
Jan –Dec 2016
Summit Institute of Professional- Accounting Technician Certificate Jan-Dec 2014
SKILLS
Quickbooks
Attention to details
Number oriented
Empathy
Problem-solving
Multitasking
Deadline oriented
Good communication
