Daryl Abella
--
Virtual Service Professional
Alicante, Spain
Summary
Highly accomplished Operations Management Professional with 6 years of extensive experience in operations
and project management, customer relationship management, data analysis, and process improvement. Certified
in HubSpot Revenue Operations and OKR Leadership and Goal Setting. Demonstrated expertise in optimizing
business processes through Business Audit Gap Analysis and Process Engineering. Committed to delivering
exceptional value and driving operational excellence for clients.
Education
University of Santo Tomas
Bachelor of Science - BS in Biology
HubSpot
Revenue Operations Certification
Coursera
OKR Certification: Leadership & Goal Setting
*Completed coursework for Virtual Business Integrator
program
Skills
Operation Management
Project Management
Team Management/Change
Management
Customer Relationship Management
Profit Optimization/Revenue Operations
Process Improvement
Leadership & Goal Setting (w/ OKRs)
SOFTWARE:
Google apps (Gdrive, Gmail, Docs,
Sheets, Slides)
Microsoft Office (Excel, Powerpoint,
Word, Sharepoint)
Slack/Zoom
Asana/Upbase/Notion/Trello
draw.io/Whimsical/Trainual
ChatGPT/Gemini
ActiveCampaign/Hubspot/Zapier/GHL
NiceReply/SurveyMonkey
Xero/Stripe
Canva/Capcut
Professional Exposure
Executive Assistant & Operations Associate
Velu | Aug 2024 - Present
Facilitate quarterly strategic planning sessions to align company-wide
objectives
Break down the long-term vision into actionable quarterly goals, KPIs, and
department milestones
Run weekly Level 10 meetings to foster accountability, resolve challenges, and
maintain momentum (still in the initial stages)
Ensure all departments remain aligned with the overarching strategy and
short-term initiatives
Define, monitor, and analyze KPIs to assess business performance and
operational health
Document and standardize core processes to ensure scalability and
consistency
Identify operational bottlenecks and implement automation or system
enhancements to increase efficiency
Collaborate with leadership to refine team structures and ensure optimal
talent placement
Oversee employee onboarding and performance reviews to build and support
a high-functioning team
Promote cross-functional collaboration across marketing, sales, finance, and
operations
Build scalable SOPs and operational frameworks to support ongoing growth
and operational clarity
Optimize the firm’s use of Karbon to ensure smooth execution of workflows
and project management
Support to the Director of Operations
VirtualDOO | Jan 2023 - Oct 2023
Collaborated closely with the Director of Operations to ensure seamless client
operations and service delivery
Spearheaded the update and enhancement of procedural documentation,
aligning with current best practices
Developed and presented comprehensive monthly profit reports, providing
strategic insights for decision-making
Implemented targeted LinkedIn lead generation strategies, significantly
boosting business development efforts
Orchestrated podcast outreach initiatives, successfully identifying and
securing high-profile guests
Crafted engaging content and executed robust content strategies across
multiple platforms
Conducted in-depth analysis of social media metrics to optimize engagement
and reach
Facilitated cross-functional collaboration to streamline operations and
enhance overall efficiency
