Cory Hansen
Independent Consultant at MAG Consulting Group Salt Lake City Metropolitan Area
Summary
Experienced Senior Leader with a demonstrated history of success across many different industries. Highly skilled in People
Management, Product Management, Vendor Management, Sales, E- commerce, and Agile Methodologies. Strong business
development professional with a Bachelor of Business Administration (B.B.A.) focused in Business, Management, Marketing, and
Related Support Services.
Experience
MAG Consulting Group Independent Consultant
January 2021 - Present (5 months)
Partnering with small/medium businesses to provide much-needed e- commerce solutions across all marketplace channels.
Security National Life Insurance Company, Service Operations Manager
November 2020 - Present (7 months)
Morgan Stanley, Vice President of Operations
August 2015 - March 2020 (4 years 8 months)
Managed the Wealth Management operations for all client interactions including tax servicing, cash management, loan servicing and
lending, card servicing, web and client support. Partner with executive team on budgeting, P&L management, goal setting, and
strategy. Project manager for various projects. Established and maintain standard service level agreements, employee retention, and
other contact center related performance measures; manage, coach, and develop a team of 120+ exempt team managers and nonexempt team members.
Target National Bank, Director of Operations
December 2013 - July 2015 (1 year 8 months)
Managed all functions of bank operations across multiple centers including new account underwriting, contact center operations and
collections. Partner with executive team on budgeting, P&L management, strategy, and goal setting. Project manager for various
projects. Established and maintain standard service level agreements, employee retention, and other contact center related
performance measures; manage, coach, and develop exempt team managers and non-exempt team members. Other responsibilities
include portfolio growth through marketing strategies and direct B2B sales, business continuity planning, new program implementation
and quarterly Board of Directors meeting presentation.
eBay, North America Account Management
August 2011 – November 2013 (2 years 4 months)
Managed the overall operation of 150+ team members of the North American Account Management program for eBay Motors.
Managed/ maintained national high level client relationships. Managed program revenue growth while recognizing and filling process
gaps; coaching and development of exempt level team managers and second level team members.
