Christian John Baterina

CHRISTIAN JOHN A. BATERINA TECHNICAL/CUSTOMER SUPPORT/VIRTUAL ADMINISTRATIVE ASSISTANT PERSONAL PROFILE WORK EXPERIENCE I'm extremely motivated to constantly grow personally as well as professionally. I am confident in my ability to come up with interesting ideas for unforgettable customer satisfaction. ADMINISTRATIVE VIRTUAL CONTACT ME Mobile:- Email:-Address: 1758 Bayanihan Village, Bagbaguin, Caloocan City Philippines 1420 CORE COMPETENCIES • Great communication skills • Success working in any environment • Ability to work under pressure • Ability to follow instructions and deliver results INTERESTS & HOBBIES I am an avid gamer. I am very interested in the world of online gaming, especially through the use of different gaming systems. ASSISTANT Freelance (October 2019 - Present) • Communicates to customers thru email • Constantly updates the invoices • Monitors product reviews and file disputes • Process refunds and replacements • Updates/create product listings • Order management thru Amazon seller central TECHNICAL SUPPORT Lizardbear tasking Inc (November 2018 – May 7 2020) • Answers customer's technical inquiries thru chat for a leading mobile brand • Provides world class customer service SUBJECT MATTER EXPERT TIER 3 VXI global holdings (May 2015 - November 2018) • Handles a team as a Team Lead apprentice • Handling supervisor calls • Creating end of day reports • Coaching agents •Technical and customer satisfaction with upselling ADS SUPPORT REPRESENTATIVE Arvato corporation (October 2013 - March 2015) • Answers customer's inquiries thru chat • Provides tips for customer's online advertisements on the Bing website SKILLS • Encoding/Data entry • Computer Software and Hardware Troubleshooting • Printer Troubleshooting • Internet Troubleshooting TECHNICAL SUPPORT TIER 2 Convergys (January 2012 - October 2013) • Advance printer troubleshooting for a leading printer brand • Advance troubleshooting for an internet service provider • Customer service with up selling • Answers customer queries via phone TECHNICAL SUPPORT TIER 2 TeleTech (May 2010 - November 2010) PERSONAL DATA DATE OF BIRTH: March 2 1985 PLACE OF BIRTH: Mandaluyong City CITIZENSHIP: Filipino RELIGION: Roman Catholic CIVIL STATUS: Married HEIGHT: 165 cm WEIGHT: 55 kilograms DIALECT SPOKEN: Tagalog, English FATHERS NAME: Romeo M Baterina OCCUPATION: OFW MOTHERS NAME: Lorna A Baterina OCCUPATION: Merchandiser • Answers customer's technical inquiries thru phone • Answers technical concerns for a leading network provider in Australia • Provides exceptional customer service EDUCATION BAROUND PUP STA MESA, MANILA Bachelor in business teaching education (Under graduate) • Teaching and office secretarial course TAYTAY NATIONAL HIGH SCHOOL Graduated Class of 2003 I HEREBY CERTIFY THAT THE ABOVE INFORMATION ARE TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE.