Dedicated and adaptable professional with a proven track record in delivering top-notch customer service and operational support. Having a strong background in operations, Admin support, customer service, technical writing, project management, and business development in Fintech, Management Consulting, E-commerce, and SaaS sectors for over 7 years. Adept at handling complex customer inquiries, managing live chat interactions, and collaborating with cross-functional teams to achieve optimal results. Known for my excellent communication skills, attention to detail, and ability to thrive in fast-paced, dynamic environments. Eager to utilize my strong communication skills, problem-solving abilities, and operational expertise to provide exceptional support to clients and enhance their overall experience.
Exceptional skills in Lean-Agile Operations Management, Project Management, Data Collection, Data Analytics, Database Building/ Management, Proposal Writing, Negotiator, Microsoft Tools (Excel, PowerPoint, SharePoint, etc.) Supply Chain, Cost Control, Growth Strategy, Business Analytics, Use Cases Feedback, Written and Verbal Communication Skills, Stakeholder Management, B2C & B2B Program Management, Competitive Analysis, Product Management, and Leadership.
Soft skills are in complex Problem-solving, Customer Success Trends, Organization Skills, Inventory Planning, Inventory Control, Communication Skills, Public Speaking /Coaching, Detail-oriented, Fast learning, Fast-paced Multitasking Ability, Google Products, Innovative / Creative Strategic initiatives, Vision Driven, Engineering solutions and Building Relationships.
Core values are; Positivity, Integrity, Impact, Passion, Confidentiality, Empathy, Independence, Curious, Collaboration, Dynamic environment, Value, and Continuous Learning.
Available for Remote