CHIOMA
EZEUDOYE
CUSTOMER SUPPORT
WORK EXPERIENCE
Volunteer customer Support
Digital Witch IT Suppot Community June 2025Present
Resolved issues with accessing zoom
Sessions, Account set up and course
materials
Maintained a timely response rate
PROFILE
I am an empathetic and problem solving
customer service specialist with 2 years of
experience providing support in remote and
high- volume environments. Skilled in handling
inquiries, resolving issues and maintaining
customer satisfaction through clear
communication and problem-solving. Proficient
in CRM tools, ticketing system and
multichannel support(Email, chat, phone, social
media. Committed to enhancing customer
experience and contributing to team success.
Customer Support
New Arrival Motors LImited May-
Resolved customer’s Complaints regarding
billing, goods waybilled and service
concerns via inbound call.
Logged all interactions in the CRM system
Reached out to customers regarding the
status of goods waybilled
EDUCATIONAL HISTORY
SKILLS
Customer support( phone, Email,
Live chat and social media)
CRM Tools( Hubspot, Freshdesk,
UNIVERSITY OF NIGERIA
BSc in Acconting
Trello)
Digital Witch IT Support
Inbound and outbound calls
Troubleshooting( login access,
Tech Tools)
Conflict Resolution and Empathy
CERTIFICATIONS
Google - Technical Support
Fundamentals
LinkedIn - Customer service (
problem solving and Troubleshooting
-
Learnt Internal and external communication
tools
CRM Tools
Project Management Tools
Appointment Scheduling Tools
generation
Tools of
MostLead
Outstanding
Employee
Email Pixelpoint
Marketing Hive (2015)
the Year,
AWARDS
chiomaezeudoye24@gmail.
com
www.linkedin.com/in/
