Cecilia Marura Mwandoe

I’m Cecilia Mwandoe, a dedicated IT professional with a BS in Mathematics and Computer Science.My academic foundation in data analysis, artificial intelligence, and computer networks has equipped me with a robust technical skill set, honed through diverse roles in technical support, project coordination, and IT analysis. Based in Anaheim, CA, I bring a global perspective, having worked remotely and on-site in dynamic, client-focused environments across Australia and Kenya.

Currently, I serve as a Technical Support specialist, managing high-volume email and chat interactions to deliver exceptional client experiences while meeting strict KPIs. I’ve assumed interim leadership roles, overseeing agent readiness, conducting operational checks, and delivering monthly performance reviews. My work with clients like Spin.app, McKinsey, and Peak Design has strengthened my ability to build trust through proactive communication. I also train new hires, fostering team growth and alignment with company culture.

Previously, as an IT Projects Coordinator at Wonderkid Multimedia in Nairobi, I collaborated with international teams to streamline project plans, trained employees on software processes, and facilitated cross-departmental communication. At Kenya Pipeline Company, I handled software/hardware upgrades, troubleshooting, and data analysis.

Proficient in tools like Salesforce, Zendesk, and MS Office, I excel in LAN/WAN management. Fluent in English and Swahili, I bring team leadership, adaptability, and problem-solving skills. My passion for technology drives me to deliver innovative solutions and exceptional outcomes.