Casandrah Noba G Ilagan

I have 10 years of valuable experience and expertise in the BPO industry. I had flexibly worked in different areas of Customer Service which strengthened my ability to handle multiple and complex inquiries of a client/ customer. For the last 5years, I've been working as a supervisor or team leader who handles a minimum of 15 agents. I have a proven ability to communicate with all levels of organizations as well as departments within those organizations with excellent organizational and follow-up skills, and the ability to work independently when needed and/or with an existing team.